Client Servicing

Job title: Client Servicing

Job Type:
Full-time

Work Location:
Erandwane Pune

Client Servicing Executive Requirements:

• Bachelor’s degree in business administration or an industry-related field.
  Proven experience working as a client servicing executive.
• Proficiency in Microsoft Excel.
• Working knowledge of Customer Relationship Management (CRM) software.
• The ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
  Effective communication skills.
• Exceptional customer service skills.

Client Servicing Executive Responsibilities:

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Identifying ways to overcome clients’ initial dislike of company products.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.
• Organizing training seminars to enable clients to fully utilize product features and benefits.
• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable
  billing issues.

Client Relationship Management: Cultivate and maintain strong, long-term relationships with clients through regular communication and engagement.

Client Communication: Serve as the main point of contact for clients, addressing inquiries, providing updates, and resolving issues promptly and professionally.

Account Management: Oversee all aspects of client accounts, including order processing,
contract management, billing, and ensuring on-time delivery of products or services.

Needs Assessment: Understand client needs and objectives, and collaborate with internal
teams to develop customized solutions to meet those needs effectively.

Problem Solving: Proactively identify and resolve any issues or challenges that arise during
the client relationship, ensuring client satisfaction and retention.

Feedback Management: Gather feedback from clients and use it to improve products, services, and client servicing processes.

Collaboration: Work closely with internal teams such as sales, marketing, and customer
support to coordinate efforts and ensure a seamless client experience.

Reporting: Maintain accurate records of client interactions, transactions, and feedback, and
generate reports on client activity and satisfaction levels.

Apply on – [email protected].