Client Servicing

As a Client Servicing professional at our digital marketing agency, your role will involve a strong understanding of performance marketing metrics such as Meta and Google Ads. You will be responsible for providing SEO services and other digital marketing solutions to our clients. Acting as the primary point of contact, you will manage client communication and coordination, ensuring timely follow-ups with internal teams for deliverables. Your focus will be on maintaining high levels of client satisfaction and retention by preparing and sharing regular performance updates and reports. The ability to handle multiple accounts and thrive in a fast-paced environment is crucial. Your excellent communication and relationship management skills will be key in providing proactive solutions to client queries and offering strategic inputs. Key Responsibilities: - Understand and analyze performance marketing metrics like Meta and Google Ads - Provide SEO services and other digital marketing solutions - Act as the main point of contact for client communication and coordination - Ensure timely follow-ups with internal teams for deliverables - Maintain high levels of client satisfaction and retention - Prepare and share regular performance updates and reports with clients - Handle multiple accounts and excel in a fast-paced environment - Demonstrate excellent communication and relationship management skills - Proactively solve client queries and offer strategic inputs Desired Candidate Profile: - Strong communication and interpersonal skills - Attention to detail and strong organizational abilities - Problem-solving mindset with a proactive approach - Ability to multitask in a fast-paced environment - Proficiency in Google Workspace and Microsoft Office - Effective execution of delivery plans - Skilled in creating detailed notes, meeting minutes, and maintaining accurate records - Competent in managing task trackers and generating reports - Ability to identify and escalate issues appropriately and in a timely manner Qualifications: - Bachelor's degree in Business Administration, Marketing, Communications, or a related field - Minimum 1.5 years of experience in a client servicing role within a digital agency Join us in our mission to deliver exceptional digital marketing solutions and client service. Your expertise and proactive approach will contribute to the success of our clients and the growth of our agency.,