Client Servicing Executive

Job Description

Bright Brain is a leading digital marketing agency specializing in digital advertising and communication design. Our core services include digital media strategy, managing campaigns for brand awareness, lead generation & sales, communication design and search engine optimization. We are dedicated to helping mid to large-sized companies achieve their marketing goals through innovative and effective digital strategies. We take pride in our commitment to delivering high-quality work that exceeds our clients' expectations. Our team is made up of talented professionals who are passionate about their work and dedicated to achieving excellence. We believe in creating a positive and supportive work environment where everyone has the opportunity to grow and develop their skills. Location - Churchgate Work Mode - Hybrid Working Days - Monday to Friday Work Timings - 10 Am to 7 pm ***Looking For MALE Candidates*** Job Description: Execution of Delivery Plans: ● 1.5 to 3 years of experience in a digital marketing agency ● Strong understanding of performance marketing metrics (Meta, Google Ads, etc.) ● Good knowledge of SEO services and other digital marketing solutions ● Act as a point of contact for client communication and coordination ● Ensure timely follow-ups with internal teams for deliverables ● Maintain high levels of client satisfaction and retention ● Prepare and share regular performance updates and reports with clients ● Ability to handle multiple accounts and work in a fast-paced environment ● Excellent communication and relationship management skills ● Proactive approach towards solving client queries and providing strategic inputs Soft Skills required: ● Strong communication and interpersonal skills. ● Attention to detail and organizational abilities. ● Problem-solving and proactive mindset. ● Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Technical Skills: ● Proficiency in Google Workspace and Microsoft Office. ● Basic understanding of Project Management Software. Functional Skills: ● Effective execution of delivery plans. ● Strong coordination and communication capabilities. ● Ability to create detailed notes, meeting minutes and maintain accurate records. ● Competence in managing task trackers and reports generation ● Skill in identifying and escalating issues appropriately and timely Educational Requirements: ● Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. ● A minimum of 1.6 years of experience in a client servicing or customer support role. Preferred Qualifications: ● Previous experience in digital agency or a digital marketing role ● Bachelor's degree in Business Administration or Marketing & Communication