Client Servicing Executive

Bright Brain is a leading digital marketing agency specializing in digital advertising and communication

design. Our core services include digital media strategy, managing campaigns for brand awareness, lead generation & sales, communication design and search engine optimization. We are dedicated to helping mid to large-sized companies achieve their marketing goals through innovative and effective digital strategies. We take pride in our commitment to delivering high-quality work that exceeds our clients' expectations. Our team is made up of talented professionals who are passionate about their work and dedicated to achieving excellence. We believe in creating a positive and supportive work environment where everyone has the opportunity to grow and develop their skills.

Location - Churchgate

Work Mode - Hybrid

Working Days - Monday to Friday

Work Timings - 10 Am to 7 pm

***Looking For MALE Candidates***

Job Description:

Execution of Delivery Plans:

● 1.5 to 3 years of experience in a digital marketing agency

● Strong understanding of performance marketing metrics (Meta, Google Ads, etc.)

● Good knowledge of SEO services and other digital marketing solutions

● Act as a point of contact for client communication and coordination

● Ensure timely follow-ups with internal teams for deliverables

● Maintain high levels of client satisfaction and retention

● Prepare and share regular performance updates and reports with clients

● Ability to handle multiple accounts and work in a fast-paced environment

● Excellent communication and relationship management skills

● Proactive approach towards solving client queries and providing strategic inputs

Soft Skills required:

● Strong communication and interpersonal skills.

● Attention to detail and organizational abilities.

● Problem-solving and proactive mindset.

● Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Technical Skills:

● Proficiency in Google Workspace and Microsoft Office.

● Basic understanding of Project Management Software.

Functional Skills:

● Effective execution of delivery plans.

● Strong coordination and communication capabilities.

● Ability to create detailed notes, meeting minutes and maintain accurate records.

● Competence in managing task trackers and reports generation

● Skill in identifying and escalating issues appropriately and timely

Educational Requirements:

● Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

● A minimum of 1.6 years of experience in a client servicing or customer support role.

Preferred Qualifications:

● Previous experience in digital agency or a digital marketing role

● Bachelor's degree in Business Administration or Marketing & Communication