Client Servicing Executive

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About Roadcast

Roadcast

Our technology is trusted by leading enterprises worldwide and has played a key role in transforming modern supply chains through automation, visibility, and real-time intelligence.

Client servicing executive

To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

Client Servicing Executive Responsibilities:

· Cultivating solid relationships with clients through the provision of exceptional after- sales service.

· Creating a positive on-boarding experience for new clients.

· Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.

· Identifying ways to overcome clients' initial dislike of company products

· Maintaining an accurate record of all existing and potential clients.

· Responding to client inquiries in a timely and professional manner.

· Training and providing overall guidance to client service employees.

· Organizing training seminars to enable clients to fully utilize product features and benefits.

· Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Client Servicing Executive Requirements:

· Bachelor's degree in business administration.

· Proficiency in Microsoft Excel.

· Working knowledge of Customer Relationship Management (CRM) software.

· The ability to work efficiently under pressure.

· Excellent organizational and time management skills.

· Strong analytical and problem-solving skills.

· Effective communication skills.

· Exceptional customer service skills.