Client Servicing Executive

We have an opening for Executive Client Servicing only for the Mumbai location.

Details are mentioned below:

1. Experience: 2-4 years in digital advertising

2. Salary: As per industry standard

Job Title:

Location:

Experience Required:

Job Summary:

Key Responsibilities:

1. Client Relationship Management:

• Build and maintain strong relationships with the client, acting as the primary point of contact for their needs and concerns.
• Understand clients’ business objectives and provide strategic guidance to align with their goals.
• Address and resolve client issues promptly, ensuring high levels of client satisfaction and retention.

2. Project Management & Execution:

• Management of end-to-end project operations, from initial briefing and planning through execution and delivery.
• Collaborate with internal teams, including creative, strategy, to ensure projects are delivered on time and within budget.
• Prepare status updates, and report on project KPIs to stakeholders.

3. Operational Excellence:

• Develop and implement processes to streamline operations, optimize resources, and increase efficiency.
• Maintain a high standard of service delivery, ensuring all projects adhere to company quality standards and client expectations.
• Conduct regular analysis of client servicing metrics to identify opportunities for improvement.

4. Budget & Financial Management:

• Ensure accurate billing and invoicing.

Qualifications:

• Education & Soft Skills:

- MBA or Master’s degree in Marketing / Digital advertising

- Strong understanding of digital marketing channels

- Excellent verbal and written communication, able to build relationships with clients and internal teams.

- Ability to address client concerns and resolve issues in a timely manner.

Experience :

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- Experience with social media marketing, content marketing, email campaigns,

- Experience in managing multiple projects, deadlines, and deliverables.