Client Servicing Executive

Whizz HR is hiring for Brand Executive - Events in Mumbai

Job Role:

Client Acquisition and Relationship Management:

• Identify potential clients, develop sales strategies, and close new business deals.
• Conduct client consultations to understand their event objectives, budget, and desired outcomes.
• Build and nurture long-term client relationships through regular communication and proactive engagement.
• Manage a portfolio of clients, ensuring timely response to inquiries and addressing concerns.

Key Account Management:

• Identifying and networking to generate business from the existing and new accounts, achieving profitability and increased sales growth in line with targets assigned.
• Proactively following up with existing clients to get briefs for events that would have happened in previous years.
• Mapping key clients’ requirements and providing them with customized business solutions.
• Create compelling concepts and marketing strategies as per brand requirements and after evaluating target markets.

Event Execution & Post-Event Closures:

• Coordinate with all stakeholders involved in the event to ensure the delivery of creatives, artwork, set design, and all other elements of the event. All elements must be as desired by the client.
• Ensure the delivery of all promises to the client. Be available to address any queries of the client.
• Oversee the overall production quality of the event.
• Ensure closure of payment advice (PA) in coordination with production.
• Send an Invoice to the Client.

Compliance with Commercial & Internal procedures:

• Adhere to company processes related to PO/Contract/Advances.
• Ensure all Weekly Reports, HOD Meeting Reports are sent to Head of Department.
• Billing to client post event completion and ensuring collection of payment from clients for events executed.

Team Management:

• Allocation of briefs to team members & supervision to ensure that client briefs are adhered to & closed.
• Holding periodic team meetings to update/review on the team targets achieved & address pending issues.
•  Assigning KRAs & making sure team member understand the job description well.
•  Identifying manpower needs for the team & working in synergy with HR to hire the right talent.
•  Providing orientation to new joiners & on the job training.
•  Identifying training & development needs of the team & ensuring same is met in co-ordination with HR.
•  Evaluation of performance for team member's growth.

Interested candidates can write to us at hello@whizzhr.com