Client Services Manager

About ESP

ESP 360 is a well reputed name in the experiential marketing sector. ESP 360 degree creates highest quality Events, Exhibitions, Activations, Launches, Conferences, Interactive meets, Audio-visual & 3D Installations, and Entertainment platforms for various reputed companies in India and specialize in global events/conferences. Our client portfolio consists of leading MNC’s and corporate houses including Hyundai, Dupont, Nikon, Samsung, Honeywell, Genpact, HCL and many more. We have been in the market space for almost 15 years. We deliver a complete range of services such as Creative Design, Event Production, Audio Visual Production, Show Direction and Stage Management. For further information do visit www.esp360.in

About the job

Job Title: Client Servicing Manager

Location: Delhi NCR

Experience: 6+ years

Role Summary:

We are seeking a Client Servicing Manager with a passion for building and maintaining strong client relationships, ensuring smooth communication, and delivering exceptional service. This role involves understanding client needs, coordinating with internal teams, and ensuring that projects exceed client expectations. Success in this position means consistently meeting client goals, fostering long-term partnerships, and contributing to the organization’s reputation for top-tier client satisfaction.

What Success Looks Like in This Role:

Clients consistently feel valued, informed, and engaged, with their needs met on time and within scope.

Effective collaboration across departments ensures seamless project execution, leading to increased client retention.

Proactive problem-solving and responsiveness foster trust and strengthen relationships with clients, leading to upsell and cross-sell opportunities.

Role in the Organization:

The Client Servicing Manager is a key liaison between our clients and internal teams, including production, creative, and ideation. Reporting to the Account Director, this role ensures that client briefs are accurately translated into actionable plans, driving project success and client satisfaction. Key Responsibilities:

Client Relationship Management

Act as the main point of contact for clients, managing day-to-day communications and maintaining a high level of client engagement and satisfaction.

Build strong, trust-based relationships that foster long-term client partnerships.

Project Management

Translate client briefs into actionable project plans, working with internal teams to ensure smooth, efficient delivery of projects that align with client expectations.

Oversee timelines, budgets, and resources, ensuring adherence to agreed project parameters and managing any changes effectively.

Cross-functional Collaboration

Collaborate closely with internal teams to ensure client requirements are understood and executed flawlessly.

Facilitate regular project updates and ensure all stakeholders are aligned on project goals and progress.

Problem-Solving and Conflict Resolution

Proactively address and resolve any issues or challenges that arise, with a solutions-oriented approach to maintain client satisfaction.

Manage feedback loops, incorporating client insights and ensuring prompt responses to any concerns.

Upselling and Account Growth

Identify and pursue opportunities for account growth, cross-selling, and upselling additional services that meet client needs and align with organizational goals.

Prepare and present proposals for new projects or services, with a focus on adding value to the client relationship.

Qualifications:

Experience:

6+ years of experience in client servicing, account management, or a similar role within the events or experiential marketing industry.

Skills:

Strong verbal and written communication skills, with the ability to convey ideas clearly and professionally to clients and team members.

Proficiency in PowerPoint, with hands-on experience creating impactful presentations that align with client objectives.

Strong interpersonal skills, allowing for effective relationship-building and management.

Proactive problem-solving skills and a solutions-oriented mindset.

Education:

Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.

Additional Skills:

Excellent organizational abilities with attention to detail and commitment to quality.

Knowledge of industry trends and a proactive approach to staying informed on client and market developments.

Why Join Us?

As a Client Servicing Manager, you’ll be at the forefront of our client relationships, helping deliver impactful events that resonate with audiences and exceed expectations. This role offers the opportunity to work on high-profile projects and foster meaningful partnerships, supported by a collaborative and driven team.

To apply, send your resume to zebiah@esp360.in