Job
Description
Who You'll Work With You will be part of the firm’s Client Service Risk (CSR) function whose mission is to enable client impact and innovation in a way which manages risks to our clients, people, and the firm. CSR is a globally integrated team with colleagues from diverse professional backgrounds including communications, consulting, government, and law. Our function advises firm leadership on risks across the lifecycle of our client engagements, including client selection, management of work scope, and changes in operational circumstances. You can learn more about the firm’s risk framework and policies at https //www.mckinsey.com/about-us/overview/our-governance/client-service-policies You will report to the Asia Client Service Senior Risk Manager, Strategy & Operations and will be based in one of our India centers - Gurugram, Bangalore and Chennai. Your Impact In this role, you will have primary responsibilities in intake and triage of new client engagements and requests from teams by monitoring the local inbox, where Client Service Teams (CSTs) reach out on risk input in the context of serving potential clients; run checks on systems for contextual information, assign cases to our advisors and follow up with specialist teams and advisors as required. You will also help ensure our data and records are of excellent quality by running data quality checks (e.g. for risk guardrails), supporting advisors on completing case data entries on our proprietary database (the Case Management System), creating bespoke data dashboards to keep track of key case related outcomes and metrics and convening reconciliation calls with advisors. You will provide Client Service Risk (CSR) and other firm functions colleagues with advice and support on how to best leverage key tools and databases (including CMS, Engage, MIRO etc.). You will also support the implementation of improvements to our operating model including on knowledge-management, reporting and risk awareness efforts. Over time, you will have the opportunity to contribute to special projects and other risk initiatives, gain new skills and build on the strengths you bring to the firm. Your Qualifications and Skills Undergraduate degree Interest and/or experience in risk and professional standards issues Proficiency in basic business software (Outlook, Excel, Word, PowerPoint) Excellent customer service orientation and ability to collaborate across relevant stakeholders in a proactive fashion; flexibility and service-oriented attitude Ability to effectively prioritize tasks, flag issues and escalate appropriately Strong English in written and oral communication skills, including clear and concise writing and editorial skills, with strong personal presence and credibility Ability to work with limited guidance and able to navigate ambiguity, strong multi-tasking skills Show more Show less
