Client Relationship Manager

Location:

Designation:

(MBA – Marketing from a reputed college | Excellent Communication | Polite & Professional Conduct | Salary No Bar)

KRAs:

1️⃣ Client Relationship Management (Primary KRA)

• Maintain strong, positive, and long-term relationships with all existing clients.
• Act as the

  single point of contact

  for client queries, updates, and coordination.
• Ensure timely and proactive communication with clients regarding ongoing matters.
• Conduct regular follow-up calls/emails to maintain engagement and satisfaction.
• Ensure no client grievance remains unattended for more than

  24 hours

  .
• Maintain detailed call logs, meeting notes, and client interaction reports.

2️⃣ Client Experience & Retention

• Ensure seamless onboarding experience for new clients.
• Gather periodic feedback and prepare client satisfaction reports.
• Assist the management in improving client experience based on feedback trends.
• Ensure all commitments made to clients are fulfilled on time by coordinating internally.

3️⃣ Communication & Presentation (Crucial KRA)

• Draft professionally correct emails, proposals, and communication documents.
• Maintain polite, refined, and respectful communication at all times—both verbal & written.
• Prepare client-ready presentations, briefs, and summary notes when needed.
• Represent the firm professionally during client meetings, webinars, or external interactions.

4️⃣ Coordination With Internal Teams

• Coordinate with legal, tax, admin, and HR teams to ensure smooth handling of client matters.
• Track the status of ongoing client work and provide timely updates to management & clients.
• Follow up on pending tasks internally and ensure timely completion.

5️⃣ Marketing & Branding Support (Non-Sales but Marketing Oriented)

• Support management in planning and executing branding and relationship-building activities.
• Assist in coordinating seminars, webinars, corporate events, and client meets.
• Work with the team to enhance brand presence on LinkedIn & other platforms (non-sales).
• Identify potential networking opportunities (NO cold sales).

6️⃣ Documentation & CRM Records

• Maintain proper and updated CRM database at all times.
• Update client records, follow-up schedules, and meeting trackers.
• Prepare weekly & monthly CRM reports for management review.

7️⃣ Professional Etiquette & Behaviour

• Maintain polite, patient, and empathetic behavior with all clients.
• Avoid any miscommunication, delayed responses, or impolite tone.
• Maintain confidentiality of all client data and uphold professionalism.

If you are looking to work in a dynamic legal environment and grow your career with a professional team, we would love to connect!

hr@rblawcorp.in