Client Relationship Manager

Job Title - Client Relationship ManagerYears of Experience Required - 1 year to 2 years in Client Relationship ManagerCTC - 4LPA Fixed + VariableLocation - PuneCompany Description

NoBrokerHood is an advanced technology platform designed to enhance security, convenience, and management for gated communities. Launched in 2018 as a subsidiary of NoBrokerIndia's first prop-tech unicornit now manages over 25,000 societies and serves more than 48 lakh families. Offering tools for administrators, security guards, and residents, the platform includes features like home maintenance, property transactions, and revenue-generating opportunities through monetization and marketplace features. With industry-leading security compliance, including PCI-DSS Level 1 and GDPR certifications, NoBrokerHood ensures robust data privacy. Backed by $5 million in funding from Google, the platform continues to expand and innovate.

Role Description

We are seeking a Client Relationship Manager for a full-time, on-site role based in Pune. The role involves building and nurturing strong relationships with clients, addressing their queries, and ensuring a seamless experience. Responsibilities include problem-solving client issues, coordinating with various teams to meet client needs, and assisting in client onboarding and training. The successful candidate will play a key role in ensuring client satisfaction, driving retention, and identifying opportunities to improve service delivery.

Key Responsibilities

• Minimum 1 year experience in field sales / account management
• Manage and retain existing society accounts
• Drive renewals, upselling, and cross-selling
• Act as a single point of contact for clients
• Conduct 56 daily field meetings
• Resolve issues and reduce churn
• Maintain CRM updates and daily reports
• Strong communication and negotiation skills
• Should have two-wheeler with valid license
• Willing to travel within the assigned territory
• Target-driven and customer-focused