Client Relationship Manager

Job Summary

We are looking for a highly organized and proactive B2B CRM & Sales Coordinator to join our team at Jack Martin. This role involves managing B2B customer relationships, coordinating sales orders, and supporting the sales team and channel partners to ensure smooth business operations and drive growth.

Experience Required: 3-8 Years

Skills: Client Relationship Management, Client Coordination, Sales Support, B2B Sales, Business Development, Sales Coordination, Client Retention

Key Responsibilities:

1.) Order Management:

● Coordinate the end-to-end process of managing B2B orders from receipt to fulfillment.

● Ensure timely and accurate order processing, invoicing, and shipment tracking.

● Collaborate with internal teams (warehouse, logistics, finance) to ensure on-time delivery and proper documentation.

2.) Sales Team Support:

● Provide administrative and operational support to the sales team, including preparing sales reports, maintaining records, and tracking KPIs.

● Assist in the preparation of sales presentations, proposals, and contracts.

● Follow up with the sales team on business development opportunities and ensure seamless execution of sales strategies.

3.) Customer Relationship Management (CRM):

● Maintain and manage B2B customer relationships through regular communication, ensuring high levels of customer satisfaction.

● Act as a point of contact for key B2B clients and channel partners, addressing inquiries, resolving issues, and ensuring ongoing support.

● Update and manage CRM systems with accurate data, track customer interactions, and maintain records of all client communications.

4.) Channel Partner Coordination:

● Liaise with B2B channel partners to facilitate business growth and maintain strong partnerships.

● Support channel partners with product information, pricing, promotions, and order updates.

● Help address any concerns or issues raised by partners, ensuring timely resolution and satisfaction.

5.) Sales Reporting & Analysis:

● Compile and analyze sales data to provide insights on performance, trends, and areas for improvement.

● Generate and present regular reports on sales activities, customer feedback, and sales performance metrics.

6.)Cross-Functional Collaboration:

● Work closely with marketing, finance, and operations teams to ensure alignment in B2B activities and promotions.

● Assist in coordinating product launches, campaigns, and promotional activities with the sales team and channel partners.

Qualifications & Skills:

● Bachelor’s degree in Business Administration, Sales, Marketing, or a related

field.

● 2-4 years of experience in B2B sales coordination, customer relationship management, or sales support roles.

● Proficiency in CRM software and MS Office (especially Excel).

● Strong organizational, communication, and multitasking skills.

● Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

● Excellent problem-solving skills and attention to detail.

● Experience in the consumer electronics or home audio industry is a plus

Interested candidates can send their resume at hr@jackmartin.in

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹38,000.00 per month

Benefits:

• Flexible schedule

Application Question(s):

• Are you comfortable commuting to this job's location?
• We must fill this position urgently. Can you start immediately?
• Are you comfortable working in an onsite setting with 5.5 days working?
• Have you completed the level of education: Bachelor's Degree?
• Are you proficient in English language?

Work Location: In person