Client Relationship Manager

Job Summary:

We are seeking a dynamic and people-oriented Client Relationship Manager to build and maintain long-term relationships with students, parents, and clients. The role requires excellent communication, counselling, and problem-solving skills to ensure client satisfaction, drive admissions, and support overall brand growth.

Key Responsibilities:

• Act as the primary point of contact for students, parents, and clients.
• Counsel prospective students regarding course options, career opportunities, and the benefits of our academy.
• Build and nurture long-term relationships to ensure client satisfaction and loyalty.
• Manage the student admission journey from inquiry to enrollment, including follow-ups and conversions.
• Handle client concerns and resolve issues quickly, ensuring a positive experience.
• Collaborate with the sales and academic team to align client expectations with training delivery.
• Maintain accurate records of inquiries, leads, and feedback using CRM tools.
• Develop and execute strategies to improve admissions and student retention.
• Support in organizing events, workshops, and brand collaborations to enhance student experience.
• Provide regular reports and insights to management on client needs, trends, and feedback.

Key Skills & Competencies:

• Strong interpersonal and communication skills (verbal and written).
• Excellent counselling and advisory skills.
• Sales and lead conversion expertise.
• Problem-solving and conflict-resolution abilities.
• Ability to build trust and rapport with diverse clients.
• Organized, proactive, and detail-oriented.
• Tech-savvy; experience with CRM software is a plus.

Qualifications & Experience:

• Bachelor’s degree in Business, Marketing, Education, or a related field.
• 2–5 years of experience in client relationship management, student counselling, or sales (preferably in the education/training industry).
• Experience in the beauty, fashion, or creative education sector will be an added advantage.

Why Join Us?

• Be part of a fast-growing international makeup academy with a strong reputation.
• Opportunity to work closely with students and help shape their careers.
• Creative, energetic, and supportive work environment.
• Growth opportunities within academic and management roles.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person