Client Relationship Manager

Role & responsibilities

Client Relationship Management:

• Serve as the first point of contact for client inquiries and queries about The Innovation Story, providing prompt and professional responses via phone, email, watsapp or in person.
• Develop and maintain positive relationships with our clients, addressing their concerns, accommodating concerned parents, resolving issues, and ensuring customer satisfaction. • Proactively communicate with clients to provide updates, gather feedback, and promote additional services or class offerings.

Class Scheduling and Coordination:

• Manage the scheduling and coordination of classes, workshops, or training sessions, ensuring optimal utilization of resources and facilities.
• Collaborate with instructors, trainers, or external vendors to confirm availability and secure appropriate dates, times, and locations for classes.
• Prepare and distribute class schedules, updates, and reminders to participants, instructors, and relevant stakeholders.
• Maintain accurate records of class registrations, attendance, and any necessary documentation.
• Maintain repository of class projects and work products, share periodic feedback on students, gather periodic feedback from students and parents.

Maintain Student Progress Database:

• Undertake end to end ownership of every student STEM journey with The Innovation Story. • Track their progress by regular updates of their classes
• Establish regular communication with parents to communicate with them about their student's progress.

Preferred candidate profile

Strong program management and interpersonal skills with the ability to communicate effectively and professionally with customers, colleagues, and external stakeholders. • Proficiency in using MS Office software (esp, MS Outlook and excel). • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. • Ability to use independent decision-making skills and sound judgment to positively impact company success. • Attention to detail and a commitment to maintaining accuracy in record-keeping and documentation. • Ability to adapt to changing priorities, work independently, and contribute effectively as part of a team. • Must have the right attitude to manage and interact with clients. Previous experience in customer service, administrative roles, or a similar position is preferred. • Excellent organizational and time management abilities to prioritize tasks, meet deadlines, and manage multiple responsibilities concurrently. • Graduate or post graduate degree in either technology, management or communication branches.