Client Relationship Manager

Position: Client Relationship Manager
Openings: 01
Experience: 6 months – 1 year
Mode of Work: Work from Office Only
Joining: Immediate Joiner
Location: Vadodara, Gujarat

Roles & Responsibilities Client Acquisition & Sales

• Identify and generate new business opportunities through market research and networking.
• Visit client offices for meetings, presentations, and relationship building.
• Present company services/products and handle negotiations.
• Convert leads into business by successfully closing client deals.
• Build a strong client pipeline and maintain records of all interactions.

Customer Relationship Management

• Maintain long-term relationships with clients to ensure repeat business.
• Handle client queries, provide solutions, and resolve issues promptly.
• Ensure high levels of customer satisfaction and loyalty.
• Follow up with clients on payments, renewals, and future opportunities.

Market Research & Business Development

• Conduct market research to identify potential clients and industry trends.
• Track competitors’ activities and pricing strategies.
• Provide inputs for marketing campaigns and promotional activities.
• Identify untapped business areas and suggest strategies for growth.

Proposal & Documentation Management

• Prepare proposals, quotations, and presentations for clients.
• Maintain detailed records of client communications and agreements.
• Coordinate with internal teams for timely delivery of client requirements.

Coordination & Reporting

• Regularly report progress, client feedback, and market insights to management.
• Work closely with operations and accounts teams to ensure smooth project execution.
• Maintain a structured sales pipeline and update management on leads, conversions, and follow-ups.

Training & Self-Development

• Continuously update product knowledge and industry trends.
• Attend training sessions and workshops for skill enhancement.
• Mentor and guide new team members if required.

Administrative Support for Sales

• Maintain client databases, CRM records, and necessary documentation.
• Ensure smooth scheduling of client meetings, travel, and appointments.
• Handle correspondence with clients professionally and promptly.

Key Skills Required

• Fluent in English – strong verbal & written communication.
• Excellent interpersonal, presentation, and negotiation skills.
• Ability to persuade and close client deals independently.
• Self-motivated, proactive, and target-oriented.
• Strong analytical and market research skills.
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
• Willingness to travel and visit client offices regularly.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Language:

• English (Preferred)

Work Location: In person