Client Relationship Manager - ERP or CRM

Digital Aptech

6 - 11 years

18 - 32 Lacs

Bengaluru

Posted:14 hours ago| Platform:

Apply

Skills Required

Client Relationship Management Key Account Management It Products ERP ISO upsales Staff Augmentation Customer Engagement Customer Relationship CRM Management Account Management Client Engagement Client Account Management IT Services CRM

Work Mode

Remote

Job Type

Full Time

Job Description

Role & responsibilities

We are looking for a dynamic, proactive, and accountable Client Success Manager to own and manage fewof our most strategic global accounts, US-based enterprise software companies. This is a cross-functional, high-visibility position that will define how Digital Aptech delivers excellence and scales globally through long-term client trust.

Key Responsibilities :

Client Relationship Management: - Act as the primary liaison between the client and Digital Aptech's internal teams - Maintain daily communication and manage client satisfaction - Own account growth strategy

Client Success Manager Delivery Oversight: - Ensure timely onboarding and replacements - Monitor performance and billing hygiene Reporting & QBRs: - Prepare Monthly Progress Reports and QBRs - Maintain dashboards and performance trackers Process & Compliance: - Ensure compliance with SOC2, OneTrust, NDA, etc. Growth & Expansion: - Identify upsell opportunities - Align with US Client Partner for BU expansion

Preferred candidate profile

6-10 years in account management or client success
Experience in IT services or staff augmentation
Familiarity with Agile, global teams, and billing systems
Strong communication and stakeholder management

More Jobs at Digital Aptech

Documentation Executive

Hyderabad, Telangana, India

2 - 3 yrs

Salary: Not disclosed

Marine Application Support

Kolkata, West Bengal, India

Experience: Not specified

Salary: Not disclosed

Application Support

Kolkata

3.0 - 8.0 yrs

INR 6 - 10 Lacs

Principal Analyst - SAP Role

Kolkata

12.0 - 17.0 yrs

INR 13 - 18 Lacs

Data Engineer

Kolkata

3.0 - 8.0 yrs

INR 10 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.