5 Upsales Jobs

Role & responsibilities We are looking for a dynamic, proactive, and accountable Client Success Manager to own and manage fewof our most strategic global accounts, US-based enterprise software companies. This is a cross-functional, high-visibility position that will define how Digital Aptech delivers excellence and scales globally through long-term client trust. Key Responsibilities : Client Relationship Management: - Act as the primary liaison between the client and Digital Aptech's internal teams - Maintain daily communication and manage client satisfaction - Own account growth strategy Job Description: Client Success Manager Delivery Oversight: - Ensure timely onboarding and replacements - Monitor performance and billing hygiene Reporting & QBRs: - Prepare Monthly Progress Reports and QBRs - Maintain dashboards and performance trackers Process & Compliance: - Ensure compliance with SOC2, OneTrust, NDA, etc. Growth & Expansion: - Identify upsell opportunities - Align with US Client Partner for BU expansion Preferred candidate profile 6-10 years in account management or client success Experience in IT services or staff augmentation Familiarity with Agile, global teams, and billing systems Strong communication and stakeholder management

Serve as the central and single point of contact for assigned brand accounts, ensuring clear and consistent communication. Build and nurture strong, long-lasting client relationships, fostering trust and satisfaction. Develop a thorough understanding of each clients business goals, objectives, target audience, market plans, and competitors. Proactively gather and document detailed client requirements for various branding and marketing initiatives. Collaborate with internal teams (including creative, strategy, digital marketing, and project management) to develop and implement effective marketing and digital marketing strategies that align with client objectives. Contribute to account planning processes, including the development of marketing plans, budgets, and timelines. Provide strategic insights and recommendations to clients based on market understanding, consumer research, and digital marketing trends. Consult clients on various marketing fronts, including traditional and digital approaches, brand building, and communication strategies. Develop and maintain digital campaigns to increase web traffic and achieve other online marketing goals, working closely with digital teams (SMM, SEO, Content, Paid Media). Oversee the day-to-day operations of client accounts, ensuring projects are executed on time, within budget, and to the highest quality standards. Prepare and present high-quality client presentations, reports, and insights on campaign performance and strategic recommendations. Track and measure marketing outcomes, including activities, response, leads, sales, retention, and ROI, providing regular updates to clients. Stay informed about emerging trends, technologies, and best practices in digital marketing and the broader marketing landscape to provide cutting-edge solutions to clients. Identify and capitalize on growth opportunities within the client portfolio to drive revenue and business expansion. Address client concerns and resolve issues in a timely and effective manner, ensuring a high level of client satisfaction. Provide key-value additions and strategic inputs to clients to help them achieve their growth objectives. Ensure brand alignment across all marketing activities to increase brand awareness and equity. Requirements: Bachelors degree in Marketing, Business Administration, or a related field. An MBA in Marketing is preferred. Minimum of 1-2 years of experience in account servicing, client servicing, marketing, or agency-related roles. Proven ability to build and maintain strong client relationships. Solid understanding of marketing principles and strategies, including both online and offline approaches. Familiarity with digital marketing strategies and tools, including SMM, SEO, SEM, content marketing, and email marketing. Strong business acumen and an understanding of how marketing activities contribute to overall business goals. Excellent communication (both written and verbal), presentation, and interpersonal skills, including the ability to lead client meetings. Strong organizational skills and the ability to manage multiple accounts and projects simultaneously. Proactive, analytical, and detail-oriented approach to problem-solving. Ability to work effectively both independently and as part of a collaborative team. Proficiency in using presentation tools such as PowerPoint and Keynote.

Serve as the central and single point of contact for assigned brand accounts, ensuring clear and consistent communication. Build and nurture strong, long-lasting client relationships, fostering trust and satisfaction. Develop a thorough understanding of each clients business goals, objectives, target audience, market plans, and competitors. Proactively gather and document detailed client requirements for various branding and marketing initiatives. Collaborate with internal teams (including creative, strategy, digital marketing, and project management) to develop and implement effective marketing and digital marketing strategies that align with client objectives. Contribute to account planning processes, including the development of marketing plans, budgets, and timelines. Provide strategic insights and recommendations to clients based on market understanding, consumer research, and digital marketing trends. Consult clients on various marketing fronts, including traditional and digital approaches, brand building, and communication strategies. Develop and maintain digital campaigns to increase web traffic and achieve other online marketing goals, working closely with digital teams (SMM, SEO, Content, Paid Media). Oversee the day-to-day operations of client accounts, ensuring projects are executed on time, within budget, and to the highest quality standards. Prepare and present high-quality client presentations, reports, and insights on campaign performance and strategic recommendations. Track and measure marketing outcomes, including activities, response, leads, sales, retention, and ROI, providing regular updates to clients. Stay informed about emerging trends, technologies, and best practices in digital marketing and the broader marketing landscape to provide cutting-edge solutions to clients. Identify and capitalize on growth opportunities within the client portfolio to drive revenue and business expansion. Address client concerns and resolve issues in a timely and effective manner, ensuring a high level of client satisfaction. Provide key-value additions and strategic inputs to clients to help them achieve their growth objectives. Ensure brand alignment across all marketing activities to increase brand awareness and equity. Requirements: Bachelors degree in Marketing, Business Administration, or a related field. An MBA in Marketing is preferred. Minimum of 1-2 years of experience in account servicing, client servicing, marketing, or agency-related roles. Proven ability to build and maintain strong client relationships. Solid understanding of marketing principles and strategies, including both online and offline approaches. Familiarity with digital marketing strategies and tools, including SMM, SEO, SEM, content marketing, and email marketing. Strong business acumen and an understanding of how marketing activities contribute to overall business goals. Excellent communication (both written and verbal), presentation, and interpersonal skills, including the ability to lead client meetings. Strong organizational skills and the ability to manage multiple accounts and projects simultaneously. Proactive, analytical, and detail-oriented approach to problem-solving. Ability to work effectively both independently and as part of a collaborative team. Proficiency in using presentation tools such as PowerPoint and Keynote.

Job description HIRING FOR TELESALES Executive Job Role: Virtual Relationship Manager Salary: Up to 4 LPA Location: Mohali Qualification: Any Graduate Experience: Min 1 years of experience req in Customer support or in Sales Required Candidate profile [Contact HR Geetanjali Sharma: 9056095267 Email: hr03skywaysolutions@gmail.com

Female Candidates are preferred Must have worked as Manager Operations in International Voice/ Sales process BPO Manager Operations - International Voice Sales exp reqd Australian Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com