Marine Application Support

Job Description

Hello, Currently we are hiring for the position of an "Application Support - Marine". PFB, few details: PFA, the JD. Areas of Responsibilities Monitor the flow of all Support incidents, requests or queries addressed to the Global Support Team in the production system. · Track all alert emails and take required action · Follow defined process flow for all cases · Handle Code Registration Requests from Users. · Handle Data Provision task. · Do Primary analysis for responding to user queries · Provide root cause analysis on reported problems and suggest solutions wherever possible · Contact MOL Users, Development teams and others directly when a problem is identified or needs more information. · Coordinate with Development & System Support teams as required · Track Releases/Data Patches and Coordinate Release Management process with stakeholders. · Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release · Update daily log sheets and ensure proper shift hand-over · Document standard procedures · Provide support during UAT and Training · Ensure task timelines are met consistently and the process standards are followed. · Gain knowledge of the International Shipping Industry business. · Become familiar and remain up to date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly. Preferred Skill Set & Experience Candidate should be from Marine background * Job Location : Kolkata, West Bengal * Payroll: MOL IT India Pvt. Ltd. (MOL Group) * Job Type: Fulltime, Permanent position Show more Show less