Application Support

Application Support || Product Based MNC (Direct Payroll) || Kolkata Location Job Profile Monitor the flow of all Functional Support incidents, requests or queries addressed to the Global Support Team in the production system. Track all alert emails and take required action Follow defined process flow for all cases Handle Code Registration Requests from Users. Handle Data Provision task. Do Primary analysis for responding to user queries Provide root cause analysis on reported problems and suggest solutions wherever possible Contact MOL Users, Development teams and others directly when a problem is identified or needs more information. Coordinate with Development & System Support teams as required Track Releases/Data Patches and Coordinate Release Management process with stakeholders. Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release Update daily log sheets and ensure proper shift hand-over Document standard procedures Provide support during UAT and Training Ensure task timelines are met consistently and the process standards are followed. Gain knowledge of the International Shipping Industry business. Become familiar and remain up-to-date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly. To complete all related tasks commensurating the position that may be assigned by the superiors from time to time Preferred Skill Set Minimum 3+ years into Application Support Bachelor s degree in information technology, computer science, or related field Verifiable experience in Functional Application Support. Preferred to have good exposure in SQL Job Category: Application Support Job Type: Full Time Job Location: Work Experience: 3+ years 6 - 10 LPA Notice Period: 30 Days Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * Your Next Step Towards Success Starts Here Why Choose Us Free Expert Consultation Have an idea but unsure how to execute it? Our industry experts offer free feasibility checks, expert advice, and actionable strategies tailored to your goals at no cost! Complimentary Technical Project Manager Every project comes with a Complimentary Technical Project Manager to ensure smooth project management, offer valuable development guidance and keep everything on track.