Client Relationship Executive

The Client Relationship Executive will play a crucial role in managing and servicing leads, ensuring a seamless experience from initial contact through enrolment and ongoing engagement. This role requires a proactive approach to client interactions, a strong focus on lead conversion, and a commitment to delivering outstanding customer service. Lead Management and Servicing: ● Promptly follow up on incoming leads from various channels, including enquiries, referrals, and marketing campaigns. ● Assess and qualify leads based on their potential and fit for the Academy’s programme. ● Engage with leads through personalised communication, addressing their specific needs and interests. ● Drive lead-to-enrolment conversion rates through effective communication, trial scheduling, and tailored presentations. ● Schedule and conduct trials and demonstrations to showcase the Academy’s offerings and benefits. Client Relationship Management: ● Provide exceptional support to clients throughout their journey with the Academy, from initial contact to ongoing programme participation. ● Collect and address feedback from clients to enhance service quality and resolve any issues promptly. ● Maintain regular communication with clients to ensure satisfaction and foster long-term relationships. Sales and Business Development: ● Meet and exceed lead servicing and enrollment targets on a weekly, quarterly, and annual basis. ● Monitor and report on lead servicing metrics, client satisfaction, and conversion rates. ● Analyse market trends and client data to identify opportunities for growth and improvement. Programme Promotion: ● Promote the Academy’s programmes and services to potential clients, including conducting informative sessions and personalised tours. ● Provide detailed information about programme offerings, pricing, and benefits to prospective clients. Reporting and Documentation: ● Maintain accurate records of lead interactions, follow-ups, and client communications. ● Prepare and present reports on lead servicing activities, conversion rates, and client feedback. Collaboration: ● Work closely with the marketing team, technical staff, and other departments to align lead servicing efforts with overall Academy goals. ● Contribute to the development and refinement of lead servicing strategies and processes. Skills & Qualifications: ● Proven experience in client relationship management 1-2 years, sales, or lead servicing, preferably within a sports or education environment. ● Excellent communication and interpersonal skills, with the ability to build strong relationships and influence clients. ● Strong organisational and time management skills, with the ability to handle multiple leads and tasks efficiently. ● Familiarity with CRM software and lead management tools is a plus. ● A bachelor’s degree in Business, Marketing, Sports Management, or a related field is preferred. Show more Show less