Client Relationship Executive

Job Title: Client Support Executive (Immediate Joiner Only)

Location: Andheri West, Mumbai
Work Mode: Work From Office | Full-Time
Working Days: Monday to Saturday (6 Days)
Timing: 11:00 AM – 8:00 PM
CTC: ₹3.5 – ₹4.5 LPA
Experience Required: Minimum 3.5 Years
Joining: Immediate Joiner Only (No Notice Period Candidates)

About Wildglow Cosmetics Pvt. Ltd.

Wildglow Cosmetics Pvt. Ltd. is a fast-growing Korean Skincare brand established in 2020. Known for innovation, quality, and affordability, Wildglow has built a strong presence in India’s e-commerce skincare space and aims to be among the Top 3 skincare brands in India.

Website: www.wildglow.in

Job Description

We are looking for an experienced Client Support Executive who can handle end-to-end customer support operations, with strong exposure to NDR, RTO, Abandoned Calls, and Feedback Handling. The ideal candidate should be customer-focused, detail-oriented, and capable of working in a fast-paced e-commerce environment.

Key Responsibilities

• Handle Non-Delivery Reports (NDR) and coordinate with logistics for resolution
• Manage Return-to-Origin (RTO) cases and ensure successful closures
• Follow up on Abandoned Calls and ensure service recovery
• Conduct Customer Feedback Calls and document insights
• Coordinate with Logistics, Operations & Internal Teams for issue resolution
• Maintain accurate records in CRM systems
• Provide timely updates and clear communication to customers

Required Skills & Qualifications

• Minimum 3.5 years experience in customer support (E-commerce preferred)
• Hands-on experience with NDR, RTO, Abandoned Calls & Feedback calls
• Strong verbal & written communication skills
• Ability to resolve issues calmly and efficiently
• Familiarity with CRM tools & support systems
• Excellent multitasking and time-management skills
• Team-first mindset (attitude matters)

Preferred Candidate Profile

• Experience in handling customer service metrics
• Understanding of customer feedback and process improvement
• Ready to join immediately and work from office in Andheri West

Important Note

Only Immediate Joiners will be considered
Candidates on notice period please do not apply

Job Type: Full-time

Pay: Up to ₹40,000.00 per month

Application Question(s):

• Are you an immediate joiner and can join within 7 days?
• Are you comfortable working from office in Andheri West (no WFH)?
• Do you have minimum 3.5 years of experience in Customer Support?
• Are you comfortable with 6 days working (Monday to Saturday), 11 AM – 8 PM?
• Do you have hands-on experience handling NDR (Non-Delivery Reports)?
• Have you conducted customer feedback or service recovery calls?
• Do you regularly manage abandoned calls and customer follow-ups?
• Have you independently handled RTO (Return to Origin) cases?
• Have you worked in an E-commerce or D2C brand environment?

• Do you have working experience with CRM tools / customer support software?

• Are you comfortable coordinating with logistics & internal teams for issue resolution?

• Can you manage multiple customer issues simultaneously without escalation?

Work Location: In person