The Client Relationship Executive will play a crucial role in managing and servicing leads, ensuring a seamless experience from initial contact through enrolment and ongoing engagement. This role requires a proactive approach to client interactions, a strong focus on lead conversion, and a commitment to delivering outstanding customer service. Lead Management and Servicing: ● Promptly follow up on incoming leads from various channels, including enquiries, referrals, and marketing campaigns. ● Assess and qualify leads based on their potential and fit for the Academy’s programme. ● Engage with leads through personalised communication, addressing their specific needs and interests. ● Drive lead-to-enrolment conversion rates through effective communication, trial scheduling, and tailored presentations. ● Schedule and conduct trials and demonstrations to showcase the Academy’s offerings and benefits. Client Relationship Management: ● Provide exceptional support to clients throughout their journey with the Academy, from initial contact to ongoing programme participation. ● Collect and address feedback from clients to enhance service quality and resolve any issues promptly. ● Maintain regular communication with clients to ensure satisfaction and foster long-term relationships. Sales and Business Development: ● Meet and exceed lead servicing and enrollment targets on a weekly, quarterly, and annual basis. ● Monitor and report on lead servicing metrics, client satisfaction, and conversion rates. ● Analyse market trends and client data to identify opportunities for growth and improvement. Programme Promotion: ● Promote the Academy’s programmes and services to potential clients, including conducting informative sessions and personalised tours. ● Provide detailed information about programme offerings, pricing, and benefits to prospective clients. Reporting and Documentation: ● Maintain accurate records of lead interactions, follow-ups, and client communications. ● Prepare and present reports on lead servicing activities, conversion rates, and client feedback. Collaboration: ● Work closely with the marketing team, technical staff, and other departments to align lead servicing efforts with overall Academy goals. ● Contribute to the development and refinement of lead servicing strategies and processes. Skills & Qualifications: ● Proven experience in client relationship management 1-2 years, sales, or lead servicing, preferably within a sports or education environment. ● Excellent communication and interpersonal skills, with the ability to build strong relationships and influence clients. ● Strong organisational and time management skills, with the ability to handle multiple leads and tasks efficiently. ● Familiarity with CRM software and lead management tools is a plus. ● A bachelor’s degree in Business, Marketing, Sports Management, or a related field is preferred. Show more Show less
The Male Sports Hostel Warden is responsible for managing the day-to-day operations of a boys' residential sports hostel. He ensures a safe, disciplined, and structured living environment that supports the overall development of student-athletes in both sports and academics. --- Key Responsibilities: Hostel Administration: Oversee the daily functioning of the hostel including accommodation, housekeeping, and maintenance. Maintain attendance, movement, and behavior records of all residents. Coordinate with vendors, housekeeping, and kitchen staff to ensure timely services. Student Welfare & Discipline: Monitor student behavior and ensure adherence to hostel rules and schedules (wake-up, training, meals, lights-out). Ensure the emotional and physical well-being of students; act as a mentor and support figure. Take proactive steps to prevent bullying, fights, and misuse of electronic gadgets or harmful substances. Safety & Emergency Response: Conduct regular safety checks and maintain discipline on hostel premises. Be available 24/7 on campus to handle emergencies, health issues, or discipline matters. Ensure immediate medical attention in case of injuries or illness and inform the academy’s medical team and parents as needed. Coordination & Communication: Liaise with coaches, trainers, academic coordinators, and parents regarding student progress and conduct. Plan and enforce daily routines aligned with training schedules and academic requirements. Submit weekly hostel reports to the management. --- Qualifications & Skills: Graduate in any discipline (Preference for candidates with a background in Physical Education, Sports Management, or Social Work). Minimum 2 years of experience in hostel administration or residential supervision (sports background is an added advantage). Strong leadership, communication, and conflict resolution skills. Physically fit, proactive, and passionate about youth and sports development. Fluent in English and [local language]. --- Other Requirements: Male candidates only (due to the residential and supervisory nature of the role). Willingness to reside full-time in the hostel accommodation provided. Background check and reference verification will be mandatory before appointment. Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹40,000.00 - ₹50,000.00 per month Work Location: In person