Client Relationship Executive

Chennai, Tamil Nadu 0-2 Yrs ₹200000 - ₹30000 Yearly

Job Summary:

The Client Relationship Executive is responsible for building and maintaining strong relationships with clients to ensure long-term satisfaction, retention, and business growth. This role involves understanding client needs, addressing concerns, coordinating with internal teams, and identifying opportunities for upselling or cross-selling company products or services.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, managing day-to-day communication and support.

• Develop a deep understanding of client business goals, challenges, and expectations.

• Ensure timely delivery of products/services according to client requirements.

• Coordinate with internal teams (sales, operations, finance, etc.) to resolve client issues and ensure smooth service delivery.

• Prepare and present performance reports, proposals, and account reviews.

• Identify opportunities to upsell or cross-sell additional services or solutions.

• Maintain accurate client records in CRM systems and track engagement metrics.

• Support client onboarding, training, and renewal processes.

• Gather feedback from clients to drive product/service improvements.

• Assist in resolving escalated issues promptly to ensure client satisfaction and retention.

Qualifications & Skills:

• Education: Bachelor’s degree in business administration, Marketing, Communications, or a related field.

• Experience: 0-2 years in client servicing, account management, or customer relationship roles in any industry is preferred

• Excellent communication and interpersonal skills.

• Strong problem-solving and conflict resolution abilities.

• Good organizational and multitasking skills.

• Proficiency with CRM tools (e.g., Salesforce, HubSpot, Zoho).

• Ability to work independently and in a team environment.

• A proactive, customer-first attitude.

Key Performance Indicators (KPIs):

• Client satisfaction and retention rate

• Response and resolution time for client issues

• Revenue growth from existing accounts

• Cross-sell/upsell success rate

• Client engagement scores