Client Relations Manager

The Client Relationship Manager (CRM) will act as the primary liaison between the organization and government stakeholders across a cluster of districts. The role involves building strong relationships with Urban Local Bodies (ULBs) and Government Officials; ensuring seamless execution of projects; coordinating with vendors and contractors; and overseeing installation.

Key Responsibilities

Client & Government Relations

• Build and maintain strong working relationships with Senior officers.
• Conduct regular meetings, presentations, and status updates with officials.
• Address queries, concerns, and escalate critical issues to the management team.

Project Coordination

• Oversee the end-to-end execution of project deliverables in the assigned districts.
• Coordinate with internal technical and operations teams for timely project roll-out.
• Ensure smooth installation, commissioning, and integration of IT/IoT solutions.
• Monitor project timelines, compliance with government requirements, and resolve on-ground challenges.

Vendor & Partner Management

• Coordinate with vendors, contractors, and local service providers for hardware delivery, civil works, and installation activities.
• Facilitate timely procurement, logistics, and deployment of equipment.

Reporting & Documentation

• Prepare and submit daily/weekly/monthly progress reports to the management.
• Maintain documentation of meetings, approvals and project milestones.
• Track KPIs for project performance and share dashboards with stakeholders.

Key Skills & Competencies

• Strong interpersonal and relationship-building skills.
• Excellent communication & presentation skills (English, Tamil).
• Ability to engage confidently with senior government officials.
• Project management, coordination, and vendor management expertise.
• Problem-solving, conflict resolution, and negotiation skills.
• Willingness to travel extensively across assigned districts.

Job Type: Full-time

Pay: ₹30,000.00 - ₹70,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person