Client Experience Associate - Front Office

Company Description

HB+ is a 24/7 online wellness platform designed to help busy professionals maintain a healthy lifestyle without disrupting their schedules. Focused on holistic and sustainable wellness, HB+ offers personalized services in physical training, rehabilitation, nutrition planning, and mental health support. Our mission is to enhance the quality and longevity of life by providing tailored solutions that balance body, mind, and gut.

Role Description

Client Experience Associate - Front Office

Number of Vacancy:

Experience Level:

Salary:

Employment Type:

Location:

Device Required:

Key Responsibilities:

• Front Desk Management

Oversee the daily operations of the front desk, ensuring a smooth check-in and check-out process.

Manage class scheduling, ensuring members are accurately booked into their respective sessions.

Handle incoming inquiries via phone, email, and in-person, providing timely and helpful responses.

• Customer Experience Excellence

Ensure a high standard of customer experience by addressing member needs and resolving concerns effectively.

Build strong relationships with members to create a welcoming and engaging environment.

Proactively collect and address member feedback to enhance service quality.

• Communication & Coordination

Maintain professional and clear communication through in-person interactions, emails, calls, and WhatsApp groups.

Collaborate with trainers, housekeeping, and maintenance teams to ensure smooth daily operations.

• Leadership & Professionalism

Uphold high standards of professionalism while managing front office operations.

Work proactively to ensure members receive consistent and exceptional service.

• Record Keeping & Financial Transactions

Maintain accurate and confidential member records, attendance logs, and financial transactions.

Process payments, manage membership renewals, and track financial reports.

• Facility Management & Maintenance Oversight

Ensure the studio remains clean, safe, and well-maintained in coordination with maintenance and housekeeping teams.

Monitor and maintain studio inventory facility supplies.

• Promotions & Membership Growth

Assist in planning and executing membership drives and promotional activities.

Engage with potential members, providing information about HOP’s services and benefits.

Actively participate in strategies to enhance member retention and engagement.

• Event Planning & Execution

Plan, coordinate, and execute weekend events, workshops, and community activities.

Work closely with the marketing and operations teams to drive participation and engagement.

Qualifications & skills required:

• Qualification

  : Graduate degree in

  Management, Science, Social Work, Hospitality or any similar degree

  .

• Experience:

  Prior experience in Client, hospitality, administrative roles, or fitness industry preferred.

• Skills:

Proficiency in Google Workspace, especially Google Sheets and Drive.

Familiarity with membership management systems is a plus.

Basic financial transaction handling skills (processing payments, invoices, and reconciliations).

• Personal Traits:

• Approachable and able to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Comfortable in handling financial transactions and managing sensitive information.
• Customer-oriented approach with dedication to service quality.
• Detail-oriented with excellent organizational and time-management abilities.
• Team player with a positive attitude and strong problem-solving skills.
• Ability to unlearn outdated practices and adopt new ones.
• Skilled in providing and receiving constructive feedback.

What We Offer:

• Annual Leaves.
• Health Insurance.
• Complimentary membership.
• A supportive and energetic work environment.
• Competitive salary and performance-based incentives.
• Opportunities for growth and career advancement in the fitness industry.

Application Process:

1. Carefully read the JD and apply for the role.
2. A round of CV screening will be conducted by the HR. 
3. A Telephonic/Personal Interview of qualified candidates will be conducted after the evaluation.
4. A final round of interviews with the founders will be conducted.
5. Selected candidates shall be intimated via mail directly by the HR Team and the orientation process will follow.
6. Post intimation and dispatch of offer letters, the on-boarding process will begin.

Equal Opportunity Clause:

HaSel Group of Companies