City Operations Head (Pune)

About Allo Health:

Allo Health is India’s largest chain of sexual health clinics, operating 35+ clinics across seven cities. Our mission is to revolutionise sexual health care by combining expert consultation, prescription fulfilment, partnerships with test providers and psychologists, and leveraging cutting-edge technology to enhance patient experience. With a proven track record of treating 3L+ patients, we provide personalised and confidential care for a range of sexual health issues.

Overview:

We are seeking an experienced Operations head to oversee our Pune region operations and drive efficiency across multiple clinics. The ideal candidate should have a strong background in operations, team management, and a passion for operations excellence.

Key Responsibilities :

Clinic Expansion and Management

• Lead the expansion of the clinic network in alignment with strategic business goals.
• Oversee day-to-day operations management for 20+ clinics, ensuring seamless service delivery and patient satisfaction.
• Develop and maintain strong vendor relationships, including sourcing, negotiations, and escalation management
• Develop and enforce operational policies and procedures to maintain consistency, quality, and compliance across clinics.

Team Management

• Lead and manage a team of 25+ professionals, fostering a culture of accountability and excellence.
• Monitor and evaluate team performance, providing coaching, mentorship, and support to achieve operational goals.

PnL Management

• Utilize financial expertise to oversee Profit and Loss (PnL) management for clinics, ensuring revenue optimization and cost control.
• Plan and execute local area marketing activities and Below-The-Line (BTL) activations to drive demand and patient footfall to clinics, contributing to overall topline of the clinics.
• Streamline processes, optimize resources, and improve overall operational performance to optimise operational cost and maximise profitability

Experience Requirements:

Minimum Requirements

• A minimum of 5 years of experience in business unit expansion (preferably in Pune or nearby region) along with operations management, preferably within the healthcare or a related industry.
• 5+ years of experience in managing operations and PnL for multiple business units in a region/cluster 
• Demonstrated success in managing regional operations and driving measurable results.
• Proven ability to manage large teams and oversee multiple clinics or business units simultaneously
• Proficiency in data analysis (Excel/Google Spreadsheet) and reporting to track operational metrics and inform decision-making

Additional Requirements:

• Strong leadership skills with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills to build relationships with internal and external stakeholders.
• Hands-on experience in vendor development and relationship management.
• Willingness to travel extensively to oversee regional operations

If you meet the above criteria and are ready to take on a challenging yet rewarding role in operations management, we encourage you to apply.