City Operations Head

Job Description

Overview: We are seeking an experienced Operations head to oversee our Pune region operations and drive efficiency across multiple clinics. The ideal candidate should have a strong background in operations, team management, and a passion for operations excellence. Key Responsibilities : Clinic Expansion and Management Lead the expansion of the clinic network in alignment with strategic business goals. Oversee day-to-day operations management for 20+ clinics, ensuring seamless service delivery and patient satisfaction. Develop and maintain strong vendor relationships, including sourcing, negotiations, and escalation management Develop and enforce operational policies and procedures to maintain consistency, quality, and compliance across clinics. Team Management Lead and manage a team of 25+ professionals, fostering a culture of accountability and excellence. Monitor and evaluate team performance, providing coaching, mentorship, and support to achieve operational goals. PnL Management Utilize financial expertise to oversee Profit and Loss (P&L) management for clinics, ensuring revenue optimization and cost control. Plan and execute local area marketing activities and Below-The-Line (BTL) activations to drive demand and patient footfall to clinics, contributing to the overall topline of the clinics. Streamline processes, optimize resources, and improve overall operational performance to optimize operational cost and maximize profitability Experience Requirements: Minimum Requirements A minimum of 5 years of experience in business unit expansion (preferably in Pune or a nearby region) along with operations management, preferably within the healthcare or a related industry. 5+ years of experience in managing operations and P&L for multiple business units in a region/cluster Demonstrated success in managing regional operations and driving measurable results. Proven ability to manage large teams and oversee multiple clinics or business units simultaneously Proficiency in data analysis (Excel/Google Spreadsheet) and reporting to track operational metrics and inform decision-making Additional Requirements: Strong leadership skills with the ability to inspire and motivate teams. Excellent communication and interpersonal skills to build relationships with internal and external stakeholders. Hands-on experience in vendor development and relationship management. Willingness to travel extensively to oversee regional operations If you meet the above criteria and are ready to take on a challenging yet rewarding role in operations management, we encourage you to apply. Show more Show less