Chief of Staff, Markets Operations

The Chief of Staff (Business Unit Manager) is a senior position within Markets Operations Chief of Staff team, acting as a strategic advisor, communications expert and driving overall administrative activities related to Markets Operations functions. As the Business Associate, you may also support activities such as tracking business financials, employee headcount and other administrative needs and ad-hoc projects, as necessary, in partnership with Business Execution teams. Your responsibilities will include driving administrative, operational, reporting and quality improvements through partnership with internal teams. You will lead the creation and execution of communication and employee engagement strategy for Operations function(s), including presenting on strategy to Operations leadership regularly, and assisting central Markets Operations communications. Implementing a successful People and Engagement strategy, including analysis and response to employee engagement surveys, will be crucial to attract, develop, retain, and recognize our people. You will be responsible for the preparation of materials for senior stakeholder engagement and governance forums, analyzing progress against selected strategic objectives, identifying opportunities to enhance global consistency in the operating model, and developing, analyzing, and maintaining metrics for measuring success. Ensuring accurate headcount, managing onboarding and termination of resources in partnership with Business Execution colleagues, and appropriately assessing risk when making business decisions will be key aspects of your role. What we'll need from you: - Innovative mindset with the ability to think creatively to engage staff effectively - Ability to establish trust with professionals at all levels - Energetic, flexible, collaborative, proactive, and results-oriented leader - Strong communicator who is articulate and concise - Strong risk management and control mindset - Ability to provide evaluative judgment in complicated, unique, and dynamic situations - Experience in a global financial services firm - 10+ years of experience in financial services - Experience working in global and complex settings with multiple stakeholders - Proven ability to work in diverse skill sets and cultures - Ability to work in high-pressure, time-sensitive environments - Consistently demonstrate clear and concise written and verbal communication Education: - Bachelor's degree/University degree or equivalent experience - MBA/masters degree is good to have - Prior experience in a chief of staff function is good to have This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.,