The Chief Digital & Information Officer (CDIO) is accountable for shaping and executing the organization's technology and digital strategy in alignment with business priorities. This role oversees enterprise systems (ERP and non-ERP), IT infrastructure and security, digital innovation, and retail technology. The CDIO ensures delivery of scalable, secure, and business aligned IT solutions, and drives cross-functional transformation, innovation, and resilience across the enterprise.CDIO works closely with CXOs, functional heads, and technology partners to deliver superior stakeholder experiences and sustained competitive advantage through digital enablement.
Strategic Leadership
- Define and lead the enterprise-wide digital strategy to support short and long-term business goals
- Drive innovation through emerging technologies and digital platforms
- Partner with CXOs to identify business needs and digital opportunities
- Orchestrate the technology roadmap across ERP, infrastructure, and business applications through respective vertical heads (including for retail vertical)
- Ensure all IT and digital programs are prioritized, sequenced, and aligned to business growth objectives
ERP & Business Application Oversight
- Ensure successful planning, implementation, and adoption of SAP and its integration with business processes
- Track effective development, implementation, and governance of platforms like CRM, HRMS, and other business-critical applications
- Harmonize application governance, architecture, and life-cycle management across ERP and non-ERP portfolios
Infrastructure, Operations & Cybersecurity Governance
- Monitor enterprise IT operations to ensure system uptime, performance, and support
- Govern cybersecurity frameworks, threat mitigation protocols, incident response, and IT policy enforcement
- Ensure infrastructure scalability and resiliency to support ongoing and future business needs
Retail IT & Tech-Enabled Scale
- Lead retail expansion, implement LS Retail/POS systems, CRM, loyalty programs, and operational analytics
- Ensure seamless integration between store systems and enterprise infrastructure
- Facilitate business continuity, user satisfaction, and cost-effective operations across retail tech landscapes
Digital Transformation & Innovation
- Identify digitalization opportunities across functions, lead implementation of initiatives like automation, data lakes, customer engagement platforms, and analytics
- Create a structured digital innovation pipeline and leverage external ecosystems (startups, SaaS, partners)
Data Governance & Analytics
- Establish data governance frameworks, policies, and standards for quality, access, and retention
- Oversee enterprise-wide adoption of data platforms and analytics to improve decision-making and reporting
Technology Portfolio & Investment Management
- Govern the overall technology portfolio, balancing growth and risk
- Track overall health of all projects, resource utilization, and ROI for IT investments
- Monitor performance of external vendors and ensure contractual and SLA adherence
People & Culture
- Build and mentor a high-performing IT leadership team
- Drive talent development, succession planning, and a culture of innovation within IT
- Promote cross-functional collaboration and knowledge sharing
(ref:iimjobs.com)
