Chat Support Executive

HELLO JOBSEEKERS

GREETING FROM SHINING STARS ITPL

WE ARE HIRING FOR CUSTOMER SUPPORT :

HUGE OPENING FOR FRESHER & EXPERIENCED CANDIDATES TO BUILD THEIR CAREER IN A REPUTED COMPANY :

ROLE & RESPONSIBILITY :

1. Respond to Customer Inquiries: Answer customer queries via phone, email, and chat, providing accurate and timely solutions.

2. Issue Resolution: Troubleshoot and resolve customer complaints and issues efficiently.

3. Product Knowledge: Stay updated on product features and benefits to provide informed guidance.

4. Customer Relationship Management: Build strong relationships through excellent communication and personalized service.

5. Documentation and Record-Keeping: Maintain accurate records of customer interactions in CRM software.

6. Quality Assurance: Ensure customer interactions meet quality standards and participate in feedback sessions.

7. Collaboration: Work with internal teams to resolve issues and share customer insights.

SKILLS :

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Proficiency in CRM software and other support tools

- Strong attention to detail and organizational skills

HIRING FOR Noida- INTERNATIONAL PROCESS :

Ug/Grad Can Apply

Fresher/Experience Can Apply

Working Days - 5.5

Rotational shift for boys

Day shift for girls

Incentives will be provided

One side cab in odd hours

Quartely bonus - 2400

Age criteria - 18 to 35

Salary - Upto 38ctc

Interview Mode - Walk-in/Virtual

Interview Rounds - 3

HIRING FOR Gurgaon- INTERNATIONAL PROCESS :

Ug/Grad Can Apply

Fresher/Experience Can Apply

Working Days - 5.5

Rotational shift for boys

Day Shift For Girls

Incentives will be provided

One side cab in odd hours

Age criteria - 18 to 35

Salary - Upto 3.8Lpa

Interview Mode - Walk-in

Interview Rounds - 3

HIRING FOR LUCKNOW - INTERNATIONAL PROCESS :

Ug/Grad Can Apply

Fresher/Experience Can Apply

Working Days - 5

Rotational shift for boys

Day Shift for girls

Quartely bonus - 2400

Incentives will be provided

Age criteria - 18 to 35

Salary - Upto 25k ctc

Interview Mode - Walk-in

Interview Rounds - 3

Interested Candidates drop your resume on - 8899851187( HR - UJWAL PANDITA)

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