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MoneyView
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Chat Support Executive

Chat Support Executive

MoneyView

2 years

2 - 3 Lacs

kudlu gate hosur road karnataka

Posted:14 hours ago| Platform: SimplyHired logo

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Skills Required

crm software salesforce bachelor's degree in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Respond to customer queries, complaints, and service requests via email within defined TAT & quality SLAs
Investigate and resolve issues while adhering to regulatory and company guidelines
Draft clear, professional, and empathetic responses aligned with brand tone
Escalate unresolved or complex queries to relevant internal stakeholders
Maintain detailed case logs, follow-up trackers, and closure documentation
Identify recurring issues and flag them to supervisors for resolution
Ensure full compliance with RBI, TRAI, or other relevant regulatory frameworks (as applicable)
Support internal audit requests by providing email logs and response samples
Participate in periodic quality audits, calibration sessions, and feedback reviews

Key Requirements:

Minimum 2 years of experience in email-based customer support in a regulated industry (FinTech, BFSI, Insurance, Telecom, etc.)
Excellent written communication and comprehension skills
Strong attention to detail, tone, and accuracy in responses
Familiarity with CRM tools like Freshdesk, Zendesk, Salesforce, or in-house systems
Understanding of compliance and data confidentiality protocols
Ability to work independently and manage high ticket volumes with discipline
Comfortable working in rotational shifts (if applicable)

Preferred Qualifications:

Graduate in any discipline (preferred: business, commerce, or communication)
Prior experience handling sensitive or high-priority customer cases
Exposure to regulatory complaint handling or audit documentation is a plus

Job Type: Full-time

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

Provident Fund

Work Location: In person

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