Centre Manager

Job Description:
Job Title: Centre Manager

Location: IIFM Zoo Road

Job Type: Full-Time

Reporting to: Regional Manager / Director

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Job Summary:

The Centre Manager will be responsible for the overall administration, operations, team management, and business performance of the centre. This role involves ensuring high-quality service delivery, meeting enrolment or revenue targets, maintaining infrastructure, and driving customer satisfaction.

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Key Responsibilities:

1. Operational Management

* Ensure smooth day-to-day functioning of the centre.
* Maintain discipline, cleanliness, and a safe environment.* Supervise scheduling, class delivery, and centre opening/closing.

2. Team Leadership

* Lead and motivate staff including trainers, counsellors, and support staff.
* Monitor team performance and conduct regular reviews.* Handle recruitment, training, and team development.

3. Sales & Marketing

* Achieve monthly and annual enrolment/revenue targets.
* Organize promotional activities and local marketing.* Track leads, follow-ups, and conversion metrics using CRM.

4. Customer Service

* Resolve student/parent/client concerns promptly and effectively.
* Ensure a welcoming and supportive environment.* Collect and analyze feedback for continuous improvement.

5. Financial & Inventory Management

* Maintain budgets, petty cash, and financial records.
* Monitor inventory of resources/study material/equipment.

6. Reporting & Compliance

* Submit daily, weekly, and monthly reports to higher management.
* Ensure compliance with company policies and regulatory standards.

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Required Skills & Qualifications:

* Graduate/Postgraduate in Business Management or relevant field.
* 3–5 years of experience in a similar managerial or supervisory role.* Excellent communication, leadership, and people-management skills.* Ability to multitask, take ownership, and meet deadlines.* Computer proficiency (MS Office, CRM, basic accounting tools).

Key Performance Indicators (KPIs):

* Target achievement (enrolments)
* Staff retention and performance* Client/student satisfaction* Operational efficiency and cost control

Work Days: Monday to Saturday

Job Location: Guwahati Zoo Road Tiniali

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Life insurance

Education:

• Master's (Preferred)

Experience:

• Management: 3 years (Required)

Language:

• English (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Application Deadline: 25/07/2025
Expected Start Date: 25/07/2025