Centre Manager

Centre Manager – AIM English (Cambridge English Prep Centre)

Location: Chennai

Employment Type: Full-time

About AIM English

AIM English is a trusted Cambridge English Preparation Centre offering high-quality training programmes for learners of all ages. We are dedicated to delivering excellent learning experiences and helping students achieve their English language goals.

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Job Role: Centre Manager

The Centre Manager will be responsible for the overall operations of the centre, ensuring smooth functioning, excellent customer experience, and consistent admissions growth. This role requires strong communication skills, organisational ability, and a customer-focused mindset.

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Key Responsibilities

1. Admissions & Sales

• Convert incoming calls, walk-ins, and online enquiries into admissions.

• Conduct enquiry counselling, course explanation, and fee presentation confidently.

• Maintain a strong admissions pipeline and meet monthly targets.

• Follow up promptly with potential students and parents until closure.

2. Enquiry Management

• Handle phone calls, WhatsApp messages, emails, and in-person queries.

• Maintain enquiry records, follow-up schedules, and daily reports.

• Ensure every enquiry receives a timely and professional response.

3. Batch Scheduling & Coordination

• Plan, schedule, and organise new batches for various Cambridge English programmes.

• Coordinate with trainers to manage timetables and ensure smooth batch flow.

• Keep students informed about class timings, changes, and updates.

4. Customer Service

• Provide a warm, professional, and supportive experience to students and parents.

• Address concerns, resolve issues, and ensure high satisfaction.

• Assist learners during registration, placement tests, and exam-related processes.

5. Fees & Collections

• Manage fee collection, invoicing, and receipt issuance.

• Follow up on pending payments and instalments.

• Maintain accurate financial records for daily, weekly, and monthly reporting.

6. Centre Operations & Administration

• Oversee daily centre operations—including cleanliness, classroom readiness, and supplies.

• Maintain student records, documentation, and registers.

• Support exam registrations and coordination as per Cambridge English guidelines.

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Required Skills & Qualifications

• Graduate in any discipline.

• 1–3 years of experience in counselling, sales, centre management, or customer service (education sector preferred).

• Excellent spoken and written communication skills.

• Strong organisation and follow-up ability.

• Proficiency in MS Office, WhatsApp Business, and basic computer operations.

• Pleasant personality with a customer-first attitude.

What We Offer

• Competitive salary + incentives

• Opportunity to work with an established Cambridge English centre.

• Supportive work environment and growth opportunities.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance

Work Location: In person