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Kotak Life Insurance logo

CEC-Service Relationship Manager-NRC

0 - 3 years

2 - 5 Lacs

Thane

Posted:1 month ago| Platform: Naukri logo

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Skills Required

customer service cross selling sales relationship management branch banking retail banking customer relationship banking operations client relationship management branch operations banking sales hni client handling wealth management crm

Work Mode

Work from Office

Job Type

Full Time

Job Description


Responsibilities for New officers.
  • Handling back office NR que for CCU & outbound.
  • Giving End to end resolution for cases in Back office NR Que.
  • Resolving RM queries (inward, outward, account Maintance related.) which lie under Back office NR que.
  • Nr Retention Que handling. Calling to be done on retention part
  • Skilled and empowered to make a good attempt towards retaining the customer
  • Having complete understanding of account closure process.
  • If not retained, should have a smooth and convenient process of account closure for the customers.

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