Category Manager

Position:

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Role Overview

Responsible for managing the ethnic category section, ensuring smooth operations, attractive merchandising, accurate inventory, and exceptional customer service. Leads the team to achieve sales targets while maintaining compliance and hygiene standards.

Key Responsibilities

• Operations & Merchandising:

  Maintain section cleanliness, visual appeal, accurate pricing, and festival-themed displays.

• Inventory Control:

  Conduct cycle counts, manage replenishment, apply FIFO, and reduce shrinkage/waste.

• Customer Service:

  Provide culturally sensitive support, handle special orders, and ensure satisfaction.

• Team Leadership:

  Supervise, train, and motivate staff; assign tasks and evaluate performance.

• Sales Monitoring:

  Track sales, meet targets, suggest promotions, and adjust product mix.

• Compliance & Hygiene:

  Ensure safety, hygiene, and food handling standards are met.

Skills & Requirements

• Knowledge of multicultural foods and ethnic trends
• Strong leadership and team management ability
• Excellent communication and cultural sensitivity
• Merchandising and visual display expertise
• Inventory management and analytical skills
• Familiarity with SOPs, compliance, and hygiene protocols
• Basic POS/stock system proficiency

Key Performance Indicators (PIs)

• Sales growth & profitability
• Clearance of slow-moving stock
• Customer satisfaction & repeat business
• Inventory accuracy & availability
• Shrinkage/waste reduction
• Section hygiene & compliance
• Staff performance & training outcomes

Contact: 📧 krutika@careerlinkhrsolution.com