Career Counsellor

About The Role

Key Responsibilities

• Lead Management: Manage leads via calls, CRM, and presentations. Ensure timely follow-ups and zero overdue tasks.
• Calls & Outreach: Make outbound calls using Ozonetel dialer and attend to all inbound inquiries.
• Counseling & Presentations: Book and conduct career counseling sessions, address objections, and close enrollments.
• CRM & Pipeline: Maintain accurate records in Zoho CRM, ensure clean data tagging, and manage a pipeline of potential students.
• Revenue Focus: Consistently meet or exceed monthly admission targets through lead conversions and upgrades.
• Cross-Functional Coordination: Collaborate with mentors, retention, and placement teams to ensure a seamless student experience.
• Reporting & QA: Submit daily activity reports and incorporate feedback from quality audits to improve performance.
  

Key Outcomes Expected

• Increase inquiry-to-presentation and presentation-to-enrollment conversion rates.
• Achieve monthly admissions and revenue targets.
• Maintain high QA scores for calls and CRM usage.
• Enhance student satisfaction and contribute to a high Net Promoter Score (NPS).
  

Core Competencies

• Excellent Communication: Strong verbal and written communication skills to build trust and influence decisions.
• CRM & Tools Proficiency: Experience with Zoho CRM, Ozone tel, Gupshup, Google Workspace.
• Sales-Driven Approach: Target-focused with a strong ability to pitch, negotiate, and close deals.
• Accountability: Ownership of leads and consistent follow-through until enrollment.
• Product Knowledge: In-depth understanding of courses, career paths, and value propositions offered by the school.
• Problem Solving: Ability to handle objections, resolve concerns, and guide students toward the right decision.