Captain

Job Summary:

The Captain in the gaming and entertainment industry is responsible for leading and supervising the front-of-house service team to ensure the highest quality of service for guests. This role involves overseeing day-to-day operations, coordinating with kitchen staff and management, and ensuring a smooth and enjoyable experience for all patrons.

Key Responsibilities:

• Team Leadership:
• Supervise, train, and motivate front-of-house staff including waiters, bartenders, and hosts.
• Assign duties and responsibilities to the service team to ensure efficient operation.
• Conduct regular briefings to update staff on any changes, promotions, or special events.
• Customer Service:
• Ensure guests receive prompt and courteous service.
• Address any guest complaints or concerns immediately and effectively.
• Monitor dining areas to ensure optimal guest satisfaction and service quality.
• Operational Management:
• Oversee the setup and breakdown of service areas.
• Ensure all service areas are clean, organized, and properly stocked.
• Coordinate with kitchen staff to ensure timely and accurate food delivery.
• Quality Control:
• Monitor the presentation and quality of food and beverages served to guests.
• Ensure compliance with health and safety regulations.
• Implement and maintain service standards as per the company's guidelines.
• Coordination and Communication:
• Liaise with management to discuss and resolve service-related issues.
• Communicate effectively with kitchen and bar staff to ensure smooth service.
• Assist in planning and executing special events and promotions.
• Inventory and Supplies:
• Monitor inventory levels of service-related supplies and place orders as necessary.
• Ensure all equipment is well-maintained and report any repairs or replacements needed.
• Conduct regular stock checks and maintain accurate inventory records.

Qualifications:

• Education: High school diploma or equivalent. A degree in Hospitality Management or a related field is preferred.
• Experience: Proven experience in a supervisory role within the hospitality or entertainment industry.
• Skills:
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and commitment to delivering high-quality service.
• Proficiency in point-of-sale systems and basic computer skills.
• Ability to handle stressful situations calmly and efficiently.

Working Conditions:

• Flexible working hours, including evenings, weekends, and holidays.
• Exposure to various environmental conditions, including noise, crowds, and varying temperatures.

Performance Metrics:

• Guest satisfaction scores and feedback.
• Efficiency and effectiveness of service delivery.
• Staff performance and retention rates.
• Compliance with health and safety regulations.

Job Type: Full-time

Pay: From ₹18,000.00 per month

Experience:

• total work: 4 years (Preferred)

Work Location: In person