732 Call Quality Jobs - Page 26

Role & res Requirements: Ability to read and write in English with a high degree of comprehension skills. Attention to detail and ability to document precise workflows. Self-motivated and able to work independently in a remote setting. Desktop/Laptop (Windows/Mac/Linux) set up with a good internet connection. Familiarity with common digital applications/ tools. Pursuing Bachelor\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s degree or undergraduate in Engineering, Literature, Journalism, Communications, Arts, Statistics, or a related field. Flexible working hours and remote work environment. Mandatory Skills: Critical thinking ,Business Analysis ,Analytical Skills ,Good Eng...

Hiring Quality Auditor / QA Minimum 1 to 2 years of experience ( on documents)from international travel BPO GDS must Excellent command over quality tools Only immediate joiners No fresher's or other Process experience can apply Required Candidate profile Candidate only with Relevant experience can apply Rotational/ Day shift available Salary between 30 to 50 k depends on experience PF + insurance Share resume @7838882457 Shristi

891 965 4649Job Title: Process Improvement Adherence (PIA) Executive Location: Kaikondrahalli, Bangalore Position Type: Full-time Compensation Details: Take-home Salary: 16,000 to 19,500 per month (based on experience) Provident Fund (PF): 3,600 per month Incentives: Performance-based incentives up to 15,000 per month Employee Value Proposition: Employee health insurance coverage of 1 lakh per annum (company-paid premium) Free lunch and snacks provided Monthly rewards and recognition for top performers Performance-based promotions every 6 months; high achievers eligible for quarterly promotions Fast-track career growth potential to become a Unit Head within a few months Regular team outings ...

Greetings from Teleperformance! We are hiring QA for voice process in our company. Candidate must be a graduate & Fully vaccinated. Should have minimum 1 year experience as a quality analyst in his previous experience. Should have knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback. Excellent communication skills • 6 Days working. •Salary-Up to 5 CTC If Interested Call or share resume Yamanur:- 9449900627 yamanurappa.kuri@teleperformancedibs.com

T3 Developer Support Quality Analyst Work Type: Content Review Sub-worktype: Apps - Developer Appeals TP is looking for skilled Application Developer Support Quality Analysts to support our technology client at our [LOCATION] site. The ideal candidate will have extensive experience supporting technical end-users with troubleshooting and policy adherence. Responsibilities Monitor and report agents interactions and overall team level quality, conduct calibration, perform fraud and compliance audits Take necessary steps to ensure quality metrics are met by assessing accurate samples and monitor process improvement initiatives Investigate escalations of inaccurate decisions to understand the roo...

Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly quality targets. Monitor team performance and provide regular coaching, feedback, and training to drive improvements. Min 1 year on paper as a QC mandatory Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709

Must have Min 1+yrs Exp as Quality Analyst from International Technical Support Voice process BPO Need Immediate Joiner Only Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Summary This position is responsible for monitoring and executing day-to-day operations of the contact center teams. This position analyzes production, quality, and cost information to identify challenges and provide recommendations for improvement. This position manages others within the department. The Supervisor will be responsible for meeting the business KPIs and goals. This position manages CCRs on call quality to ensure customer interactions are complete, accurate and professional. He/she develops action plans and works side-by-side with most help needed employees to provide instruction and assistance. This position handles escalated customer calls/emails to ease customer concerns and...

- Contact potential or existing clients.- Update client information in the database.- Explaining clients about the projects in detail- Coordinate with clients through voice calls, emails to explain projects in detail to convince the customers for site visits- Follow up with the client after a site visit to understand the client's site visit experience.- Preparation of MIS reports daily, weekly and monthly productivity tracker.- Maintain call quality by following audit sheet Sales call flow- Calling on leads generated by different marketing sources and converting them into site meetings.- Good at Customer follow-up- Should keep the record of Feedback - mails/phones ( communication channel)Key...

Job description Job Title: Quality Analyst International Voice Process Location: Bangalore Shift: US Rotational Shifts CTC: 5 - 6 LPA (based on experience) Job Overview: We are seeking a detail-oriented and experienced Quality Analyst to evaluate and ensure the delivery of high-quality customer service in our international voice contact center. The ideal candidate will monitor calls, identify process gaps, and collaborate with stakeholders to drive continuous service improvement. Key Responsibilities: Monitor and evaluate inbound and outbound calls for quality, compliance, and customer service standards. Identify coaching needs and provide actionable feedback to agents for performance improv...

Job Summary As a Senior Quality Manager for Tax Compliance Operations & Support , you will lead the quality assurance efforts across Avalara's tax compliance operations and customer support functions. This role is central to ensuring that Avalara's tax services not only meet rigorous compliance standards but also deliver exceptional support experiences. By overseeing quality standards across both compliance operations and support, you'll help drive continuous improvements, regulatory adherence, and customer satisfaction. You'll work on-site and will report to the Director - QA Job Duties Tax Compliance QA: Define and implement quality assurance frameworks to enhance accuracy and efficiency i...

Must have Min 1+yrs Exp as Quality Analyst from International Voice process BPO Need Immediate Joiner Only Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Greeting from Jeena & Co !! We are looking to hire Customer Service Executive with 2+years of experience into Logistics and Supply Chain Background. Share daily status reports with customers. * Provide quotes to customers on behalf of the sales team. * Maintain customer relations, ensuring timely information from other departments. * Generate referrals from existing customers. * Gather customer feedback regularly, as per SOP. * Update all customer service-related data in our software. Relavant Candidates kindly share your update CV with us on sshukla@jeena.co.in Thanks & Regards Siddhartha Shukla Roles and Responsibilities Same as Mentioned in Job Description

Must be working as Process Trainer for 2 yrs on doc. Conduct interactive training sessions, workshops, and presentations Performance Evaluation and Feedback Process Improvement Collaboration Documentation and Reporting. Excellent comm., smart & bold. Required Candidate profile Strong communication, instructional design, engaging training creation, BPO/customer service knowledge, interpersonal skills, and experience in call center or sales training/teaching and feed back

Kalkine Is Hiring Experienced Call Quality Analyst- International Process Roles And Responsibilities- Monitor and evaluate outbound calls for quality and compliance. Conduct Quality audits and prepare performance report. Collaborate with teams for training, calibration and and performance alignment. Preferred Candidates- Good English communication skills. Experienced in International Call quality Audit. Familiar with 7QC's Required - Minimum 2-3 Years of Experience as call Quality Analyst Working days: Mon to Fri Notice Period: Immediate or Max 15 DAYS Shift: 5 AM to 2.30 PM (AUS Shift) Salary: From 4.5 LPA To 5.5 LPA Job location: Sector 16 Noida No Cab Service Available Interested candidat...

Call Quality Analyst For International US Process US Process / NIGHT SHIFT WORK FROM OFFICE Only candidates with Call Quality Experience in an International Process should apply. Quality in a US Process would be an added advantage. Quality Analyst should be Fluent in English CANDIDATE MUST POSSESS MS EXCEL / GOOGLE SHEET SKILL FRESHERS / STUDENTS DO NOT APPLY General Job Responsibilities: The Quality Analyst will monitor agent and customer interactions to assess call quality, ensure adherence to compliance standards, and communicate results to stakeholders and leaders. The role supports staff development and contributes to improved overall quality. Job Duties: Monitor employee and customer i...

Roles and Responsibilities Urgent requirement for the position of Assistant Manager - Quality ( Travel). Interested candidates are requested to provide an updated resume at sonam.singh1@igtsolutions.com 9953150816 May please find the below job description for your reference: Roles & responsibilities- Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes Should have time and people management skills Quality Activities - Documentation for Transaction Monitoring Keeping Track on Process Trends Analyze and Report Trends in Agents/Process performance Implement corrective action plans as and when required Participate in quality systems improvement activitie...

I hope this email finds you well. We are pleased to inform you about an exciting opportunity to join IGT Solutions Pvt Ltd as the Head of Quality (Transaction Quality) in our Gurgaon office. IGT Solutions is a leading IT & BPM services provider, specializing in the Travel, Transportation, and Hospitality domains. We are committed to innovation and delivering excellence across all business areas. Please find below the detailed job description and specifications for the Head Quality (Transaction Quality) position. Job Title: Head Quality (Transaction Quality) Location : Gurgaon Experience : Travel Experience with GDS Knowledge Preferred Job Responsibilities: Team Management : Oversee a team of...

Tele Calling

locationsIndia, Pune, 411014posted onPosted Yesterday time left to applyEnd DateMay 23, 2025 (6 days left to apply) job requisition idR148637 Change Management Partner As Change Management Partner for the New Finance and Tax Platform Programme, you will directly influence the successful implementation of a big-scale, state-of-the-art accounting system, by driving action plans, and designing the end-user experience. About The Role Lead the Change Team within the Business Change Management Team, overseeing the timely execution of Change deliverables Design and execute change action plans for multiple SAP S/4HANA releases including Stakeholder Identification and Role Mapping as well as Change I...

Email your resume to: Swathi@wissenpro.com Key Qualifications: Extensive experience in quality management Graduate-level education Proficiency in creating and utilizing advanced Excel dashboards and 7 QC tools Strong analytical, communication, and presentation skills Hands-on expertise in Google Suite and MIS/reporting Proven track record in leading support teams, driving analysis, and proposing process enhancements Strategic project management encompassing planning, coordination, estimation, reporting, and execution Collaborative approach in integrating with diverse teams and stakeholders for project success Expertise in identifying efficiency initiatives, workflow improvements, and strateg...

Role- Quality Analyst ( Technical Support ) Location- Hyderabad Exp- min 2 years Skills- Technical support, Quality analyst, Troubleshooting, International Voice support Contact - teena.ghrs@gmail.com / 9116324602

Basic Section No. Of Openings 1 External Title Associate - Telesales Employment Type Permanent Employment Category Field Closing Date 12 Jun 2025 Organisational Skills Skill Tele calling TeleCaller Highest Education Bachelor of Computer Applications Working Language Tamil About The Role MetricsDetailsSales - Daily calling BenchmarkTotal Sales calls per day 75 to month 1800. ( Call quality covering the required metrics of Net take home,Processing fees,Interest rate ranges and also benefits of Women's PL explained and covered in the entire call.)Coversions rate & Ticket sizeConversion to calls at 1% . Average ticket size - 3.36 lacsReports submissionSummarising daily calling report and feedbac...

Purpose of the Manager Quality & Job Role: Aakash is looking for an experienced Manager Quality (Training & Development) who shall be responsible for monitoring, evaluating, and improving the quality of customer interactions in all branches Pan India (Telephonic & F2F). Role is very dynamic in nature and shall need an experienced and self-motivated professional who shall take full responsibility of individually assigned projects as well as team handling. This role involves analyzing performance data, coaching agents, and implementing strategies to enhance the overall customer experience. The Call Quality Manager would closely work with team leaders, trainers, and other business stakeholders ...

Job Summary: We are seeking a detail-oriented and analytical Quality Analyst to join our BPO operations team. The QA will be responsible for monitoring and evaluating customer interactions to ensure adherence to company standards, client expectations, and regulatory compliance. This role plays a critical part in identifying process gaps, driving continuous improvement, and enhancing the customer experience. Key Responsibilities: Monitor and evaluate voice, email, or chat interactions to ensure quality and compliance. Provide actionable feedback to agents for performance improvement. Maintain evaluation reports, dashboards, and quality scorecards. Collaborate with training and operations team...