727 Call Quality Jobs - Page 28

As Service Associate -Payroll,you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes. Your primary responsibilities include: Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls) Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments) Carry out the validation of payroll inputs and the reconciliation of output files and pr...

As an Assistant Manager - Payroll, you will be supporting the end-to-end payroll related activities while ensuring you are adhering to the policies and processes. Your primary responsibilities include: Process payroll data in accordance with legal, IBM and customer requirements related to personal data protection Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls) Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments) Carry out the validation of payroll inputs and the reconciliation of output files and properly ...

1. Listen to and evaluate recorded/live calls to assess the quality, tone, adherence to process, and compliance. 2. Identify areas of improvement and provide actionable feedback to team leads or agents.

Quality analyst designation should be on paper at least one year Overall experience in Bpo at least 3year, Excellent communication ,candidates should know the KPI,KRA, 7QC tool, Call auditing and all .Looking immediate joiner ,Its a 24/7 shift, apply

Job Description: The Specialist Quality will be responsible for evaluating and ensuring high-quality customer interactions in an international voice-based contact center. This role focuses on monitoring calls, identifying opportunities for improvement, and ensuring compliance with internal and client-specific standards. The ideal candidate should have hands-on experience with voice quality audits and a strong understanding of international contact center metrics. Key Responsibilities: Conduct call audits to evaluate communication, customer experience, compliance, and process adherence Identify and flag deviations from quality parameters and suggest corrective actions Share constructive feedb...

Hiring QA for US Sales process in Gurugram Candidate must have at least 1.5 years of exp in International Sales call monitoring. For more details call Ruchika @9650997623 Required Candidate profile Excellent Communication skills

Skill required: Finance & Accounting - Accounting & Financial Reporting Standards Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than...

Role & responsibilities Must have experience in QA Collection Preferred candidate profile Must have experience in OTC /B2B Collection Must have experience in qc tools Must have experience in 7 qc Must have experience in Six Sigma Must have experience in Fish Bones Must have experience in Quality Calls Salaries Best in Industries

Leading BPO in Kolkata Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit p...

Quality Analyst- Zepton Support Job Title - Zepton Support- Quality Analyst Work Location - Bangalore - Hybrid Work Model [Work from Office based on the requirement hybrid - Post joining Training & On the job training is work from office [First 4 weeks] Shifts/Weekly Offs - Rotational shifts [day shifts] & rostered weekly offs [6 Days working] Qualification - Graduation With excellent communication skills [Written and Spoken] Mandate requirements - Must have a dedicated workspace at home to ensure no background noise for customer interactions [Calls/Chats/Mails etc] - Must have Internet speed of minimum of 50 Mbps - Good Quality Headset - Power backup in case there are frequent power failure...

JOB DESCRIPTION Position Title - Video Banking Service Manager- Process Team member (AML Alerts) Grade/Level - A1/A2/B1 Vertical - Video Banking Location - Turbhe Business - Digital Bank Department - Relationship Management Job Purpose - Under this role VBSM-Process will be responsible for any alerts being received from AML team on suspicious txns/Notices received from Various sources. Qualification - Graduate Relevant Experience - Minimum 1-3 Years of relevant work Experience Functional Competencies - Excellent spoken & written communication (English, Hindi) Should be quick to identify & action on any fraud identification. Should have fluency of excel Core Job Responsibilities - Be the bran...

Hiring QA for US Sales process in Gurugram Candidate must have at least 1.5 years of exp in International Sales call monitoring. For more details call Ruchika @9706756724 Required Candidate profile Excellent Communication skills

Required Quality Analyst Only from Travel Industry Location - Gurgaon/ Noida Experience- Min 1 Years Salary upto 45k Night Shift Share CV 7991129288

Team Leader- Call Quality Call Monitoring International BPO Rotational Shifts 5 days working

- Monitor and evaluate voice interactions for quality assurance. - Identify process gaps and provide actionable feedback to agents. - Maintain audit records and prepare quality reports. Required Candidate profile - Minimum 1 year experience as Quality Analyst in International Process. - Excellent communication skills in English. - Graduation (Mandatory) Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943

Rotational Work shift Min. 3 years experience into the same Only male candidate Knowledge of customer service quality metrics Certification in training Experience in a BPO/KPO or customer support environment is highly desirable.

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. good communication skills. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8050980644 send relevant CV to ramya.ramya1@teleperformancedibs.com Role: Quality Analyst Industry Type: BPM / BPO Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education any graduation Best Wishes Ramya V

Min 1yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile IMMEDIATE JOINER GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English

Required Quality Analyst Only from Travel Industry Location - Gurgaon / Noida Salary upto 45k Experience- 1to 5 years in Travel Domain Contact me 7991129288

Job Title: Quality Team Lead International Voice – Bangalore Exp: 5+ Yrs Exp CTC: 6.5 LPA NP: 0 – 30 Days Location: Electronic City, Bangalore Job Code: GO/JC/138/2025 Key Words: “Quality Assurance”, “Quality Analysis”, “Call Audit”, “Call calibration”, “Voice Audit”, CSAT, FCR, AHT, “QA scores”, “Calibration”, “7QC tool”, Job Summary: We are looking for a dedicated and experienced Team Leader – Voice Quality to oversee and ensure the delivery of top-notch voice interactions within our customer service team. The ideal candidate will have a strong background in voice process quality management, with at least 5 years of relevant experience. This role does not require healthcare domain expertis...

Overview The Provider Education Support position reviews provider documentation on an ongoing basis and provides feedback for practitioners on areas to improve Responsibilities Reviews documentation by chart daily for Coding Production as assigned by Director of Physician Education Provides weekly and monthly feedback to Documentation Specialist on documentation trends Performs ongoing analysis of medical record documentation Supports Senior Provider Education Specialists for focused areas of documentation needs Performs special projects and other duties as assigned Qualifications High School Diploma or GED required Certified Professional Coder (CPC) or equivalent required At least four (4) ...

Job Title: AM - Quality Operations Roles and Responsibilities: Conduct regular call audits to ensure adherence to quality standards and identify areas for improvement. Develop and implement effective quality control processes to maintain high-quality services. Collaborate with team members to resolve issues related to call monitoring, quality checking, and quality compliance. Analyze data from various sources (e.g., CRM systems) to track performance metrics and optimize processes. Job Requirements : 6-12 years of experience in BPO/Call Centre industry with a focus on Quality Management. Strong understanding of QC tools such as 7QC, Six Sigma Quality Methodologies, etc. . Proven expertise in ...

As Service Associate -Payroll, you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes. Your primary responsibilities include: Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls) Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments) Carry out the validation of payroll inputs and the reconciliation of output files and p...

Role & responsibilities Call Monitoring Listening and auditing for International Voice Process Conduct Calibration sessions in sync with the QA team Analysis for inbound/outbound calls Monitor and evaluate inbound and outbound calls Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.. Preferred candidate profile Having Good Communication Skills Good Analytical & Interpretation skills Ready to work in rotational Shift Perks and benefits Indian Festival Holidays Mid-day/Nigh shifts available

Profile - Quality Analyst Location - Noida Salary - upto 6.5 LPA Qualification - Any Graduate Experience - 1-3 year Skills - Good knowledge about call auditing. Contact us - Rahul Aryan (HR) - 9315128616 (Call/Whatsapp)