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Avalara Technologies
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Senior Manager - QA

Senior Manager - QA

Avalara Technologies

12 - 18 years

20 - 30 Lacs

Pune

Posted:2 months ago| Platform:

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Skills Required

Quality Assurance Quality Audit Call Quality Call Audit Quality Analysis Quality Check Quality Management Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary As a Senior Quality Manager for Tax Compliance Operations & Support , you will lead the quality assurance efforts across Avalara's tax compliance operations and customer support functions. This role is central to ensuring that Avalara's tax services not only meet rigorous compliance standards but also deliver exceptional support experiences. By overseeing quality standards across both compliance operations and support, you'll help drive continuous improvements, regulatory adherence, and customer satisfaction. You'll work on-site and will report to the Director - QA Job Duties Tax Compliance QA: Define and implement quality assurance frameworks to enhance accuracy and efficiency in tax compliance operations while meeting regulatory standards. Customer Support Quality: Maintain quality standards for customer support, analyze metrics, improve response processes, and train teams to ensure service consistency and satisfaction. Team Leadership: Lead cross-functional QA and support teams, fostering continuous improvement, coaching, and managing performance metrics. Regulatory Compliance: Ensure adherence to regulatory requirements, stay updated on changes, and mitigate compliance risks in collaboration with legal and tax research teams. Metrics & Reporting: Develop and analyze KPIs, prepare quality reports, and drive performance improvements for compliance and support functions. Collaboration: Partner with Product, Tax Research, Customer Success, and Legal teams to align quality objectives, resolve issues, and streamline processes. Training & Best Practices: Design training programs on regulatory adherence, quality metrics, and customer service best practices to empower teams and handle complex scenarios effectively.

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Avalara Technologies

Software Development

Durham NC

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Senior Manager - QA