732 Call Quality Jobs - Page 30

About the team : Merchant Helpdesk team handles merchant queries and concerns on QR code,EDC and Soundbox related issues like Payment, settlement, device related issues etc. About the role: The candidate will be responsible for addressing concerns and complaints raised by merchants on a daily basis, ensuring all tasks are resolved within the defined TAT while maintaining a high standard of merchant experience. Expectations/ Requirements Minimum 1 Year of Experience in Agent/Center Quality Monitoring of transactions as per process guidelines Providing event-based and frequency-based feedback Collecting data on the CTQs as defined in the SLA and track the same Assisting Ops in identifying trai...

We are seeking a highly skilled and experienced QA and Training Manager to lead our presales team. Candidate needs to have excellent communication skills and a deep understanding of presales strategies and quality standards. SCOPE OF WORK Will be responsible for ensuring the quality and effectiveness of our presales team through comprehensive training programs and rigorous quality assurance processes. ROLE & RESPONSIBILITIES Training & Development: Design and deliver comprehensive training programs for new and existing presales executives. Develop and facilitate ongoing training sessions on product knowledge, sales techniques, and customer service best practices. Identify skill gaps and crea...

Hi All, Movate Technologies ( Formerly Known as CSSCorp ) is looking for Senior Quality Analyst role. Location: Chennai - Perungalathur Shift: Flexible to work in shifts Roles & Responsibilities: Should be able to Conduct regular Process QA audits. Maintain working knowledge of quality standards and SLAs. Perform quality refresher trainings and test process knowledge Assessments. Make recommendations and suggestions to rectify and implement defects in Process Adherence. Create, Review, and Refine audits and errors of Engineers. Participates in bi-weekly meetings with IT engineers and Managers. Good communications skills, both written and verbal. Extensive experience in quality control or Aud...

We are urgently hiring a Team Leader for International Voice Process. Job Title : Team Lead; Location: Bangalore Working Hours/ Days: 9 Hours / 5 Rational Days a Week Shift: Rotational Night shifts. Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goa...

We are urgently hiring a Quality Analyst for US Voice Process . This role focuses on auditing customer interactions, Call auditing and monitoring, coaching agents for service improvement, and ensuring compliance with quality and customer service standards. The candidate must have a strong background in international voice processes with proven quality evaluation expertise. Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to ag...

Were Hiring – Quality Analyst Position: Quality Analyst Salary Range: 25,000 – 30,000 per month Experience Required: Minimum 1 year in a relevant role Interview Venue: Nyati Enthral, 16th Floor Sr. No. 12/1A, Mundhwa–Kharadi Bypass Kharadi South Main Road, Kharadi, Pune, Maharashtra – 411014 For More Details, Contact: 9112383905 (Pooja)

ROLE: Quality Manager DESIGNATION: Manager II Quality LOCATION: Kolkata Salary : UPTO 12 LPA Educational Qualification: Bachelors degree YEARS OF EXPERIENCE: 8+Years ( 4 yr as TM ) Role and Key Responsibilities: Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring, providing input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Maintain accurate metrics of direct reports individual performance as well as overall team level performance Evaluate lev...