334 Call Monitoring Jobs

Job Lead Quality & Customer Assurance (Diversity Profile only) Unique Job Role Head \u2013 Quality Control Function ISCM \u2013 Watches & Wearable Reporting to Head \u2013 Quality & Customer Assurance Business ISCM \u2013 W&W Grade L8/L9 Date 23-07-24Job Details This role is responsible for leading Quality and Customer Assurance for ISCM Watches& Wearables division in line with Company guidelines and policies with the objective of meeting the sourcing and manufacturing goals of quality, delivery, cost, capacity optimization. External Interfaces Internal Interfaces Suppliers / Vendor ecosystem Production team NPD team Design team Other ISCM watches team IT team Customer Service teams. Finance team HR team Job Education Graduate/Post-Graduate in Engineering Preferred IndustriesPreferred IndustriesFMCG / Pharma / Automobile / Consumer Electronics Relevant Experience Over all 12 - 16 years At least 4-5 years in leading Quality function in a precision Manufacturing industry in the current role / immediate previous role. Exposure to multi locational Quality leadership encompassing mfg./assembly operations. Behavioural Skills High level of professionalism, integrity and commitment Ability to influence key stakeholders Ability to manage time and prioritise effectively Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement. Advocate for quality standards Knowledge Retail and service industry Quality strategy Delivery adherence Deep understanding about Manufacturing / Sourcing Processes. Expected Process Contributions Expected Process ContributionProcess OutcomePerformance Measure Quality planning Develop Quality Strategy in line with Company's Vision, Mission & Quality policy Deploy and approve QMS department procedures for QC & CA Define and review role of Overall department and Resource planning Set Objectives, target and Initiatives in line with ISCM business plan Conduct Benchmarking and drive implementation of best practices Analyse COQ and optimise between Prevention, Appraisal over COPQ Quality planning and strategy Adherence to timelines Plan vs actual Reliability standards Adherence to specifications. Customer assurance Participate in all design review meetings and ensure manufacturing and Sourcing quality through audits Measure customer experience by collecting voice of the customer data and managing market returns Participate in product quality CFT by drafting and setting in place stringent guidelines / policies Participate in quality review meetings with key stakeholder\u2019s such as MIR, Apex committee, Brands, Associates Customer assurance Adherence to timelines Quality adherence Standards and reliability Develop mid-term / long term strategy for metrology needs by setting objectives and planning for resource Review adherence to set objectives, target & Initiatives Propose budgets to meet user requirements on Metrology Identify training needs and test standard upgradation by using new technologies Upgrade new facilities by exploring new technologies and driving implementation of the same Monitor effectiveness of the implemented initiatives against benchmarks Set objectives, target and initiatives in line with ISCM business plan Deploy and approve QMS department procedures Standards and reliability operations Adherence to timelines People management Foster high level of employee engagement and retention of talent Support leadership & functional capability building initiatives to facilitate succession planning for critical roles within the department Identify training needs for the team and follow-up with the training team to ensure delivery. Monitor and review performance parameters of the team and provide feedback on frequent basis to the team members. Provide Leadership to quality function teams with adequate exposure and growth opportunities to enable readiness for higher roles. Partner with PF team on identification of Talent and support the developmental journey by creating culture of excellence Partner with PF (recruitment) team to fill the vacant positions within stipulated time. Employee experience Trained employees. Talent identification & development TAT for recruitment Employee engagement score Effectiveness of training. Successors availability for business critical roles. Work Experience Skills: Ability to influence key stakeholders, Ability to manage time and prioritise effectively, Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement, Advocate for quality standard

Job This role is for heading the PED function of Movement plant. PED function is responsible for creating process routing for Movementcomponents, identify & establish new manufacturing process, anchoring engg change request trials, carry out new materials, process trails, establish alternate, secondary production sources, analysis of competitor product on process & quality, analysis & action plans for Mkt return feedbacks. External Interfaces Internal Interfaces \u00B7Vendors \u2013 Materials, Tools, Special process manufacturing \u00B7Testing Labs \u00B7R&D \u2013 Product design \u00B7Movement Manufacturing shops \u00B7Assembly (Internal customer) \u00B7Sourcing \u00B7Material Engineering \u00B7Quality Function \u00B7Subcontract team \u00B7Planning Job Education B.E (Mechanical Engineering / Production Technology) Relevant Experience 12-15 yrs. industrial experience Behavioural Skills \u00B7Process improvements exploration & implementing best manufacturing practises \u00B7Inclination towards research of new process and new materials for cost reduction & process flow smoothening \u00B7Constantly benchmarking process / Mfg technology with external world especially in the field of Horology & Precision component manufacturing Knowledge \u00B7Engineering drawings, 2D / 3D software skills \u00B7Material Science / Metallurgy, \u00B7Manufacturing process knowledge \u00B7Analysis / Simulation software knowledge \u00B7Manufacturing practises \u2013 Lean, TQM, Six Sigma \u00B7Tool, Die & Fixtures manufacturing Expected Process Contributions Expected Process Contribution Process Outcome Performance Measure Movement Mfg Manufacturing process Improvement 1.Process optimization \u2013 Cycle time / Std time revisit & identifying opportunities for improvement 2.Mapping new process routing for streamlining the product (Component) flow 3.Benchmarking similar precision industries for Process innovations & technologies 4.Trouble shooting of process limitations & propose new methods / tooling solutions / secondary operations \u00B7Lead time reduction & Capacity optimization \u00B7Smooth flow, De-bottlenecking \u00B7Breakthrough improvements \u00B7Per day per machine output \u00B7Number of new processes \u00B7Cost of operations Movement Mfg Engineering solutions 1. Process optimization 2. Engineering solutions as alternates or improving efficiency on various secondary operations carried out after manufacturing operations (Deburring, chips removal, finish improvements) \u00B7Annual Process Reviews \u00B7Secondary process effort reduction & efficiency \u00B7Number of process improvements \u00B7Leadtime / Temp manpower reduction for secondary operations Movement Mfg Process documentation & Trials 1. Ensuring creation of strong Operational Procedure Sheet for each product drawing covering all dimensions, Process routing & controls, critical to quality (CTQ) checks etc 2. Documenting all versions of changes on product and reason for changing 3. Conducting trials for Process, Quality, delivery improvements and documenting the results & feedbacks and upgrading the product drawings 4. New components / movements \u2013 proof of concept (POC) prototyping \u2013 coordination with in-house POC cell. Establishing alternate sources for quick prototyping of precision machining operations \u00B7Product drawing to Operational control document \u00B7Process improvement trials \u00B7Quick POC \u00B7Number of OPS \u00B7Number of trials \u00B7Number of POC components produced \u2013 alternate source Movement Mfg Quality 1. Perform Root-cause-analysis for repeat defects based on subsequent stage customer feedback & market return feedback 2. Projects for Engineering change request, design upgradations \u2013 tracking of milestones, 3. Identify quality parameters for Treatment processes & establish proper SOPs 4. Establish SOPs for finish (Turning & Machining operations) \u00B7Completion of Mkt reduction initiatives \u00B7Completion of ECRs & documentation \u00B7Reduction in Mkt returns \u00B7Reduction in Quality feedbacks from Assembly (Subsequent stages) Movement Mfg Alternate source / Materials 1. Benchmarking with competitor product / precision Industries on the materials being used. 2. Finding Suitable sources of materials indigenous to avoid import dependency 3. Coordinating and carrying out the trials for alternate materials / alternate sources \u2013 Process establishment, tooling suitability etc \u00B7New Raw material sources \u00B7Alternate material establishment \u00B7Cost Savings through alternate raw materials / alternate sources Movement Mfg Preparation for Mass Mfg 1. Coordination with R&D, Tool design & Tool Mfg for Stamping tools design & mass production establishment 2. For New components, coordination with Mfg shops, Tool design & Tool Mfg for Jigs, fixtures, Gauges & sub Assembly tools 3. Incorporating Mfg Shop feedbacks after Proto trials on product drawing for mass manufacturing \u00B7New Stamping tools for mass mfg \u00B7Mass mfg of new movement / components \u00B7Number of new movement / new components taken for Mass Mfg

Posting Description for Candidates CEC Officer Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC – Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills– Verbal & Written Flexible to work 24/7 (For Females7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers Same Posting Description for Internal and External Candidates

CEC - Subject Matter Expert - Retail Liabilities-Customer Experience Center-Contact Centre Inbound Grade: M1/M2 Job Role To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Subject Matter Expert (SME) will support Team Leader in improving and maintain performance as below Timely Processing of Requests in the CRM Siebel helping officers with knowledge by conducting 1-1 sessions Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers

Responsibilities: guidelines while Quality Auditor Job description: The quality auditor is responsible for evaluating and improving the quality and effectiveness of the processes within the organization. This role involves conducting audits, identifying defects, analysing performance metrics, providing actionable feedback, and collaborating with cross-functional teams to resolve issues and customer interactions. Eligibility criteria: Minimum of 2 years of experience as a quality auditor in sales and support Key Abilities: Evaluate customer interactions, identify areas for improvement, and provide actionable feedback to enhance agent effectiveness Experience in analyzing trends, conducting root cause analysis, and collaborating with cross-functional teams to drive continuous quality improvements Thorough knowledge of industry-standard tools & good communication skills Organized, self-motivated, and proactive, with the ability to prioritize tasks Flexible approach and ability to adapt to changing business needs and processes Excellent analytical skills, organization, critical thinking, and problem-solving skills Proficiency with computers, especially MS Office (Specifically Excel), Power BI, and other analytics software Ability to recognize patterns and trends in large data sets and use numerical information to develop business strategies Excellent presentation, research, and verbal and written communication Ability to summarize and explain complex information to others Responsibilities: Assess and monitor both inbound and outbound sales calls, focusing on adherence to company scripts, customer engagement strategies, and sales processes. Evaluate various customer support interactions, including calls, emails, live chats, and other communication methods, to confirm compliance with company policies, procedures, and quality standards. Identify opportunities for improvement in customer interactions by evaluating key performance metrics such as professionalism, tone, problem-solving effectiveness, empathy, and product knowledge. Ensure all interactions meet service quality standards, enhance customer satisfaction, and comply with established quality guidelines while driving efficiencies and maximizing customer value. Provide management with actionable insights on areas needing improvement that directly impact both customer experience and sales results. Work collaboratively with cross-functional teams to implement corrective actions and preventative strategies to improve the overall customer experience and boost sales growth. Track key performance indicators (KPIs) related to sales quality and customer satisfaction over time, providing leadership with insights and identifying areas for improvement. Perform trend analysis on reviews to uncover gaps in customer support processes, sales techniques, and areas for improvement in customer satisfaction, process compliance, and upselling opportunities Take initiative by suggesting strategies and changes that help meet business objectives and drive performance Work with the enablement team and use root cause analysis to suggest required training Demonstrate necessary soft skills in all communication formats/channels and be cognizant & respectful of regional and global interaction nuances Maintain reports and data to provide valuable insights into business performance and individual representative effectiveness Demonstration of measurable streamlining initiatives by using quality methodologies and a thorough understanding of Global Quality Guidelines Positioning the right questions to encourage solution-driven thinking and have an empathetic approach to the learner's abilities and feelings Desired Skills and Competencies: Attention to detail Strong communication skills Analytical & critical thinking Accountability Transparency and integrity Emotional Intelligence Focused

Hiring Call Quality Analyst for MP Developers located at Pallavaram, Chennai. Candidate from Real Estate Industry preferred Roles and Responsibilities Monitor call quality to ensure compliance with company standards. Conduct training sessions for new hires on lead quality analysis. Analyze voice calls using analytics tools to identify areas of improvement. Provide feedback to agents on their performance during calls. Collaborate with team members to resolve issues related to call quality.

Candidate should be working as a Process Trainer on papers in an International voice process. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Kolkata / Gurgaon / Mumbai Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Swapna @ 7411718707 for more details

Candidate should be working as a Quality analyst on papers in an International voice process. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Kolkata / Gurgaon / Mumbai Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Swapna @ 7411718707 for more details

Hiring For Quality Analyst - Pune Salary:- 4.5 LPA Experience:- 2 Years experience required as a Quality Analyst In BPO Qualification:- Graduation 6 days working Rotational Shifts Male and Female both can apply Required Candidate profile Interested Candidate Drop your CV - @9988352892 HR-Sonali Rana

JOB PURPOSE The primary task of a QA is monitoring tasks and sharing actionable insight. To evaluate and enhance the quality of interactions by auditing calls and processes, ensuring compliance and driving continuous improvement across the Student Advisory Team. Role & responsibilities Monitoring and Evaluation Training and Coaching/Feedback Stakeholder / Client Relationship Management Reporting Compliance Skills Strong analytical and data interpretation skills. Excellent verbal and written communication skills. Must have knowledge of 7 Quality Tools Cross cultural understanding and ability to drive work globally. Ability to build and maintain strong stakeholder relationships. Proficiency in using productivity tools and software. Multi-tasking, able to manage multiple brands at one time. Adept in Microsoft Office Flexibility to work in a fast-paced and dynamic environment. Preferred candidate profile Minimum of 7 years of experience preferably in ITES industry handling a transaction monitoring for back end Non-Voice process If interested please share your updated CV : dhana.laxmi@guseducationindia.com

Foundever is currently seeking a Call Quality Analyst for their Telecom Process into ISP for Navi Mumbai location. The ideal candidate must have a minimum of one year of experience as Quality Analyst for international process. Join us and be part of our dynamic team! About the Role - Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy attributes; recommend solutions to address root cause. Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. Provide recommendations on improving the quality process to achieve goals and objectives. Well versed with 7 QC Tools, Fishbone pareto Analysis, Quality Tools. Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives. Monitor COPC requirements for the site. Responsibilities - Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy attributes; recommend solutions to address root cause. Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. Provide recommendations on improving the quality process to achieve goals and objectives. Well versed with 7 QC Tools, Fishbone analyses, pareto Analysis, Quality Tools. Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives. Monitor COPC requirements for the site. Qualifications - HSC/Grad Required Skills Basic PC skills Strong customer service and interpersonal skills Good verbal and written communication skills Research, analytical and problem-solving skills Preferred Skills Knowledge and effective use of quality management processes and tools Ability to work well independently or within a team Shift Window : 24 x 7 Week offs : Any 2 days in a week work location Airoli

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Varanasi Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18-25 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag to every customer Guide the customer to find the right product within the store Assist Customer if he needs any help Communicate to customers on product range/style, new product innovations, and store promotions/offers. Collate and share customer/merchandise feedback with DMs Target Achievement Achieve set Sales targets Use selling techniques to increase basket size Adherence to Retail Standards Responsible for display of received stocks Responsible for folding garments and stacking Responsible for Size cubing and right usage of hangers. Ensure all merchandise has bar-codes Maintain Carton free floor Adherence to plan-o-gram Maintain Displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters. Requirements -Minimum- 10th pass -Age-18-25 years -6 days working (week off between Monday to Thursday Any day) -Open for male Benefits Salary- 12807 NTH + PF & ESIC

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Allahabad Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18-25 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag to every customer Guide the customer to find the right product within the store Assist Customer if he needs any help Communicate to customers on product range/style, new product innovations, and store promotions/offers. Collate and share customer/merchandise feedback with DMs Target Achievement Achieve set Sales targets Use selling techniques to increase basket size Adherence to Retail Standards Responsible for display of received stocks Responsible for folding garments and stacking Responsible for Size cubing and right usage of hangers. Ensure all merchandise has bar-codes Maintain Carton free floor Adherence to plan-o-gram Maintain Displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters. Requirements -Minimum- 10th pass -Age-18-25 years -6 days working (week off between Monday to Thursday Any day) -Open for male Benefits Salary- 12807 NTH + PF & ESIC

Role : Minimum of 4 years of experience as a QA preferably in ITES industry handling a transaction Voice process. Must be a Graduate. UK shifts. CTC : 11lpa max Please whatspp resumes to Ayesha @7989178395 Required Candidate profile Strong knowledge of Evaluation tools & feedback mechanism. Must have knowledge of 7 Quality Tools. Cross cultural understanding and ability to drive work globally. Perks and benefits Attractive Incentives Health Insurance Day Shift

Professional experience, skills, knowledge, and special expertise required: Key Performance Indicators (KPIs): • Ensure Quality score achievement (90% or as per defined process standards / SLA requirements). • Improvement in customer satisfaction scores (CSAT). • Reduction in quality-related escalations. • Agent performance improvement post-feedback sessions. • Timely and accurate reporting and analysis of quality metrics. Experience: • 3+ years of experience in a voice contact center environment, with at least 1 year in a mid-leadership or quality management role. • Proven track record in driving quality improvements and enhancing customer experience in a contact center setting. Skills & Competencies: • Strong leadership and team management skills. • Excellent analytical, problem-solving, and decision-making abilities. • Strong communication skills, with the ability to present complex data and insights clearly. • Proficiency in call center management tools and quality monitoring software. • Expertise in quality metrics (CSAT, AHT, FCR, etc.). • Ability to handle pressure, meet tight deadlines, and manage multiple priorities.

SUMMARY Retail Sales Associate Position : Retail Sales Associate Location : Karnataka Our client, a leading apparel brand and multinational conglomerate headquartered in the UAE, is seeking male candidates to join as Retail Sales Associates. Key Responsibilities: Customer Engagement Compliance with grooming standards Warmly welcome and greet customers Utilize standard phrases during customer interactions Introduce oneself and offer a shopping bag to every customer Assist customers in locating the right products within the store Provide necessary support to customers Communicate product range, new innovations, and store promotions/offers to customers Share customer and merchandise feedback with DMs Sales Target Attainment Achieve designated sales targets Utilize selling techniques to increase basket size Adhere to retail standards Responsible for displaying received stocks Neatly fold garments and stack them Ensure correct usage of hangers and size cubing Ensure all merchandise has barcodes Maintain a carton-free floor Adhere to plan-o-gram Maintain displays, props, and signage as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters Requirements Requirements: Minimum 10th grade education Age between 18-25 years Open to male candidates 6 days working (with a week off between Monday to Thursday, any day) Benefits Salary- 498 NTH/ per day + PF & ESIC

Skygate consulting is looking for Customer Support Professional to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

monitoring and evaluating of calls ensure quality standards identifying gaps in call handling analyzing performance metrics implementing effective solutions exp. in inside sales required Collab with sales & CRM teams to provide actionable feedback

Responsibilities: * Conduct call audits using QC tools * Provide feedback on quality performance * Monitor calls for compliance with standards * Ensure high call quality through analysis and checks *Arranging training as per required Assistive technologies

Hiring For a Quality Manager - International BPO - Salary Up to 15 LPA 5 Days Working Rotational Shift Salary up to 15 LPA JOB Location - Bangalore/Gurgaon/Kolkata/Hyderabad Required Candidate profile Must Have 1 Year Experience as a Quality Manager Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

Total 5 Yrs exp out of this 1.5 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER WFO Lucknow only not forDelhi/NCR neither Kolkata.Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Lucknow only not for Delhi/NCR neither Kolkata.Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Position: Quality Analyst Location: Noida Department: Quality Team Salary: Upto 45K CTC *** IMMEDIATE JOINER'S REQUIRED OR MAXIMUM 10 DAYS*** Overview: We are seeking a detail-oriented Quality Analyst with a strong background in sales to join our dynamic team. The ideal candidate will ensure the highest quality of our sales processes and deliverables, helping to enhance customer satisfaction and drive revenue growth. Key Responsibilities: Quality Assurance: Develop and implement quality assurance processes for sales activities. Conduct regular audits of sales calls, emails, and customer interactions to assess compliance with company standards. Identify areas for improvement and recommend solutions to enhance sales performance. Data Analysis: Analyse sales data to identify trends, patterns, and areas for improvement. Create reports and dashboards to communicate findings and support decision-making. Collaboration: Work closely with sales teams to understand processes and identify quality gaps. Collaborate with training teams to develop materials that address identified quality issues. Customer Feedback: Gather and analyse customer feedback to assess the effectiveness of sales strategies. Develop actionable insights to enhance customer experience and satisfaction. Training and Support: Assist in the onboarding and continuous training of sales staff on quality standards and best practices. Provide ongoing support and coaching to improve sales techniques and customer interactions. Continuous Improvement: Stay updated on industry trends and best practices in quality assurance and sales. Foster a culture of quality within the sales team by promoting best practices and recognizing high performance. Root Cause Analysis: Conduct root cause analysis (RCA) in identified defects/errors and suggest preventive measures for future releases. Qualifications: Any Bachelor's degree 2+ years of experience in a sales/ Customer Service role as Quality Analyst, with a proven track record of achieving targets. 2+ years of experience in quality assurance or a related field. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills. Proficiency in CRM software and data analysis tools. Preferred Skills: Experience in developing quality metrics and performance indicators. Familiarity with customer relationship management and sales enablement tools. Knowledge of quality management methodologies (e.g., Six Sigma) Contact - Bhavneet Kaur (8130575252)