Call Quality Analyst

3 - 7 years

4 - 6 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Call Quality Analyst

Candidate from Real Estate Industry preferred

Roles and Responsibilities

  • Monitor call quality to ensure compliance with company standards.
  • Conduct training sessions for new hires on lead quality analysis.
  • Analyze voice calls using analytics tools to identify areas of improvement.
  • Provide feedback to agents on their performance during calls.
  • Collaborate with team members to resolve issues related to call quality.

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