0 - 31 years

2 - 3 Lacs

Posted:4 days ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Listen to live and recorded calls to evaluate agents on predefined quality parameters. Assess communication, compliance, product knowledge, and call etiquette. Provide constructive feedback to agents/team leads for performance improvement. Identify trends, gaps, and training needs from audit insights. Maintain audit reports and share regular updates with the management team. Coordinate with QA/Training teams to align feedback and improve processes. Suggest improvements to scripts and customer interaction flows. Candidate Requirements: Prior experience in call auditing / quality analysis preferred (min 1 year). Strong listening, analytical, and reporting skills. Good command of English and Hindi. Familiarity with CRM/call monitoring tools is a plus. High attention to detail and ability to work independently. Must be comfortable with 6-day working schedule. If you (or someone you know) fit this profile, let’s connect! 📩 Drop your CV at: Mansi.yadav@goodveda.com

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