Posted:1 day ago|
Platform:
Work from Office
Full Time
Professional experience, skills, knowledge, and special expertise required: Key Performance Indicators (KPIs): • Ensure Quality score achievement (90% or as per defined process standards / SLA requirements). • Improvement in customer satisfaction scores (CSAT). • Reduction in quality-related escalations. • Agent performance improvement post-feedback sessions. • Timely and accurate reporting and analysis of quality metrics. Experience: • 3+ years of experience in a voice contact center environment, with at least 1 year in a mid-leadership or quality management role. • Proven track record in driving quality improvements and enhancing customer experience in a contact center setting. Skills & Competencies: • Strong leadership and team management skills. • Excellent analytical, problem-solving, and decision-making abilities. • Strong communication skills, with the ability to present complex data and insights clearly. • Proficiency in call center management tools and quality monitoring software. • Expertise in quality metrics (CSAT, AHT, FCR, etc.). • Ability to handle pressure, meet tight deadlines, and manage multiple priorities.
Writer Corporation
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Content Creation / Artificial Intelligence
50-100 Employees
29 Jobs
Key People
4.0 - 6.0 Lacs P.A.
Mumbai
4.0 - 4.0 Lacs P.A.
4.0 - 7.0 Lacs P.A.
Thane
3.0 - 5.0 Lacs P.A.
Experience: Not specified
2.0 - 2.5 Lacs P.A.
3.0 - 5.0 Lacs P.A.
Gurugram, Delhi / NCR
5.5 - 7.5 Lacs P.A.
Bangalore/Bengaluru
Experience: Not specified
1.0 - 6.0 Lacs P.A.
Noida, New Delhi, Gurugram
Experience: Not specified
3.0 - 3.75 Lacs P.A.
Mohali, Chandigarh, Panchkula
Experience: Not specified
3.0 - 4.0 Lacs P.A.
