Job
Description
Job Title - Business Operations Associate Meetings and Events Management Level:CL12 Location:Bangalore/ Gurgaon Must have skills: Cvent or any other Meetings Technology Job Summary :We are seeking an organized, detail-oriented, and proactive registration website builder to independently manage and support multiple events simultaneously. This role involves providing exceptional customer service, coordinating event details, and ensuring smooth event execution, both pre- and post-event. The ideal candidate will possess strong communication skills, a passion for event coordination, and the ability to manage multiple tasks efficiently. Key Responsibilities (Current, CL12) Independently Support 8-12 Simple, Medium, and High events at one time with consistent and quality customer support Accuracy in the completion of assigned tasks and deadlines, team processes and standard operating procedures Follow communication process flow Updates process forms in a timely manner Supports the creation of the event websites and registration, invitations and other emailed communications, per customer requirements Consults on event requirements and site features Coordinates site testing and final sign-off with customer Creates event reporting package with updated reports Integrates site data with MMS (Salesforce), On24 and Touchcast Sends initial invitation and/or provides final site URL Sends additional rounds of invitations and communications Coordinates changes to attendees, waitlists, rooming lists, approvals and capacities w/event owner Manages event websites and registration changes Sends post-event feedback surveys Manages post-event technology tasks (upload final participant lists, communicate web build hours/fees, complete final billing process form, close-out checklist) Support taskforces and special projects (as assigned) Required Skills List Experience with Cvent platform will be a huge plus. The person should be willing to work Night Shifts (9 am to 6 pm US Eastern time) Ability to communicate effectively and support customers from various countries and time zones Comfortable speaking with customers in our universal business language; English Excellent customer service Excellent time management skills Ability to problem solve customer and team issues Multi-tasker Effective Written and Verbal Communications Training Ability to work independently Strong Microsoft Office skills and adept to working with new technology (Word, Power Point, Excel) Self-starter for continued education on technology Familiarity with Microsoft Teams, a plus Event planning experience, a plus Project Management experience, a plus Knowledge of onsite event technology, a plus Familiarity with HTML, a plus Additional Information: - The ideal candidate will possess a strong educational background in Cvent or a related technology.- This position is based in India Qualifications Experience: Minimum 2 year(s) of experience is required Educational Qualification: B.Tech/BE/Any Graduate
