Team Leader - Operations | International

Teleperformance (TP)

5 - 10 years

5 - 9 Lacs

gurugram

Posted:22 hours ago| Platform:

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Skills Required

operations bpo operations management customer experience management compliance leadership crm communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and oversee daily operations for smooth workflow and high productivity.
Develop and implement process improvements to increase efficiency and reduce costs.
Lead and motivate a team of professionals to achieve operational excellence.
Collaborate with cross-functional teams to align with business objectives.
Analyze performance metrics to identify areas for improvement and implement corrective actions.
Ensure compliance with organizational policies and procedures.

Job Requirements

Proven experience in operations management with at least 5 years of experience.
Strong leadership and communication skills are essential.
Ability to work in a fast-paced environment and adapt to changing priorities.
Excellent problem-solving and analytical skills are required.
Experience with CRM/IT Enabled Services/BPO is preferred.
Strong understanding of customer experience management principles.
Ability to foster enduring relationships within teams and communities.
Utilize advanced support technologies and processes to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to local communities.

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