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Transportation Representative, SWA- Ops Delivery Experience

Transportation Representative, SWA- Ops Delivery Experience

Amazon

0 - 4 years

2 - 6 Lacs

hubli mangaluru mysuru bengaluru belgaum

Posted:8 hours ago| Platform:

Apply

Skills Required

data analysis excel ms outlook service excellence representative data visualization management ms office operations recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Transportation Representative Associate serves as the crucial liaison between Amazon, SWA Shippers, stations, and delivery partners. This role is responsible for coordinating shipment operations, managing stakeholder communications, and ensuring efficient delivery execution while maintaining service excellence
Monitor and enhance delivery performance through active coordination with stations and shippers Manage real-time tracking of pending deliveries and implement rescue operations as needed Execute standard operational tasks based on shipper requests following established SOPs Facilitate clear communication channels between multiple stakeholders Generate and distribute regular performance reports Handle escalations through appropriate channels Identify trends and propose process improvements Maintain performance metrics at or above target levels A day in the life Daily Operations Monitor real-time tracking IDs for pending deliveries Coordinate with stations for shipment rescue operations Collect and communicate station feedback to shippers Process shipper requests for specific tracking IDs Generate and share performance reports Handle time-sensitive escalations Experience using Microsoft Excel for data analysis, formulae, and data visualization Experience with Microsoft Outlook and MS Office applications Bachelors degree Bachelors degree in a technical field or business-related field for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

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Transportation Representative, SWA- Ops Delivery Experience