Velvet Vacations.

Key Responsibilities: Process ticket bookings, cancellations, and modifications using Galileo and Amadeus systems. Assist clients with travel-related inquiries and provide accurate information regarding fares, availability, and travel options. Ensure all bookings are handled efficiently and in compliance with company policies and procedures. Maintain up-to-date knowledge of travel industry trends and fare structures. Collaborate with other team members to resolve any issues or discrepancies related to ticketing. Handle customer complaints and concerns professionally, providing prompt solutions and follow-up. Generate and maintain accurate reports related to ticketing activities. candidate profile