Business Excellence Senior Analyst

Summary

• Provide analytics support to Novartis internal customers (CPOs & Regional marketing and sales teams) on various low-medium complexity analytical reports. -Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics. -Support GBS -GCO business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories -To be an integral part of a comprehensive design team responsible for designing promotional marketing materials.
  

About The Role

Key Responsibilities

• Design and evaluate innovative solutions that address evolving customer needs
• Build strategic partnerships through co-creation with internal and external stakeholders
• Coordinate project plans across design, development, and production stages
• Collaborate with brand, technical, and cross-functional teams to maximize value delivery
• Interface with global and local brand teams for project planning and analytics
• Standardize reporting across brands, data sources, and platforms
• Communicate effectively with stakeholders through regular updates and best practices
• Track time, KPIs, and reporting in alignment with internal procedures
• Ensure compliance with Novartis legal, IT, and HR operating standards
• Identify and report adverse events using established Novartis systems
  

Essential Requirements

• Graduate or postgraduate degree in Medicine, Pharmacy, Life Sciences, or Engineering
• 4–5 years of experience in data analytics within pharma, market research, or KPO settings
• Familiarity with Salesforce, Genesys, and patient support applications
• Proficiency in Excel, PowerPoint, and JIRA-Xray for analytics and reporting
• Strong understanding of testing tools, methodologies, and defect tracking systems
• Excellent problem-solving skills and attention to detail
• Proven communication, presentation, and stakeholder management capabilities
• Experience working in cross-cultural, international environments with customer service orientation
  

Desirable Requirements

• Experience with healthcare systems and patient support applications
• Understanding of the US commercial pharmaceutical business
  

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