Business Development

Location:

Job Purpose:

Key Responsibilities

• Identify and acquire new customers for air services through targeted outreach and relationship-building.
• Build and maintain strong relationships with existing and new clients, understanding their specific needs and preferences.
• Prospect for new clients, generate leads, and develop sales strategies to grow the customer base.
• Analyse client needs and develops customized sea freight solutions that meet their requirements, considering factors like cost, transit time, and service level.
• Develop and implement sales strategies to achieve company goals.
• Work closely with internal operational teams (e.g. pricing,operations, documentation) to ensure smooth shipment execution.
• Address customer concerns promptly and collaborate with operations to provide effective solutions.
• Ensure adherence to international shipping regulations and customs procedures.
• Stay updated on market trends, competitor activities, and industry developments
• Meet and exceed sales targets, track key performance indicators, and report on sales performance.
• Develop and implement sales strategies to attract new clients in the freight forwarding sector
• Secure customer generated revenues and serve as the main entry point for ocean freight both internally and externally.
• Ensurefollow-up of the sale until the payment and may need to take part in the commercial management and settlement of claims and litigations.
• Prepare regular sales reports detailing revenue growth, new customer acquisition, and pipeline status.
• Monitor key performance indicators (KPIs) such as sales conversion rates, revenue per client, and customer retention.
• Present monthly and quarterly performance reviews to senior management.